Can a Cracked screen be replaced

[SuefromSA]

Love my Fitbit but hate that my screen has cracked down the middle. I have not dropped it or done anything weird just put it in charge and woke up to a cracked screen. It seems to have warped and now I cannot read the time etc. still works and syncs to phone but cannot use it as a watch 😢 Seems to be a common occurrence with these watches. Can you get the screen replaced?

[Walker215]

When you are given a Fitbit as a gift and it breaks and you and you are on Social Security and have tight funding, even the discount will not help pay for a new one. That is a shame. 

[Linda-RC]

Yes it does! Has anyone had luck getting. If fixed or replaced? 

[DonnaPolak]

Can't be fixed and they won't replace.  Bad customer relations =  no more Fit bit for meSent from my LG K10, an AT&T 4G LTE smartphone

[Hlgatrell]

Bahhh! Oh no TBH, I never had a Fitbit last a whole year, 3 replacements so
far, so maybe I should try a new one. Such a shame as I really like the app
and the watches!! Thanks 🙏

[sancreus]

I moved to an Apple Watch. There are great deals out there for older models (series 3). It’s a much better device and has way more features that a Fitbit. It’s worth the extra money for a much better product and a much better company behind it. It’s sad to see Fitbit alienating so many customers.

Best,

[AlvaroFitbit]

Hello everyone. Thank you for your updates. For the new members please note that the screen isn't replaceable so if you are having any issues please let our Support team know about it. Also check the warranty details here.

I'll be around.

[Mellymo72]

Mines exactly the same as that ! I've put it down to the screen being tapped all the time and it's weakened it. 

[Rlindsay04]

Well my fitbit display has gone dark. I can tell it is still running but nothing on the display.  It will be nice to offer a 50% off discount so i can hopefully buy the versa and see how long it lasts' me

[Hlgatrell]

I’m waiting to hear back from support they asked for photo and invoice

[Rlindsay04]

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@AlvaroFitbit wrote:

Hello everyone. Thank you for your updates. For the new members please note that the screen isn't replaceable so if you are having any issues please let our Support team know about it. Also check the warranty details here.

I'll be around.

---

Well my fitbit display has gone dark. I can tell it is still running but nothing on the display.  It will be nice to offer a 50% off discount so i can hopefully buy the versa and see how long it lasts' me

[Rlindsay04]

Photo and invoice of what?

[dbholish]

@AlvaroFitbitNot to be totally negative, but what is the purpose of letting the support team know about cracks in the screen if they are not replaceable/fixable.  I hate to see Fitbit lose a lot of new/return customers because of this problem.  As you know, word will get out to other non Fitbit people looking for an exercise watch that the screen will crack after about 1+ years of continual use and the warranty doesn't cover the cracked screen.  It would be interesting if Fitbit did some research and found out why the screen is cracking so it could be fixed on other Fitbits.  I would hate to think they know about this but consider it built in obsolesce.

[dbholish]

P. S.  How can Fitbit consider the cracked screen issue to be RESOLVED?

[Hlgatrell]

The broken watch!!

[Bizigirl]

Are you still under warranty? I’m about to years too late.

Sent from my iPhone

[dbholish]

No, I purchased mine around the end of 2017.

[dbholish]

Ahh...sorry for the confusion!

[DonnaPolak]

The company is the company has a mfg defect liability similar to an automobile defect recall.  Fitbit is not admitting liability and has lost me as a future customer.  Negative customer complaints can bankrupt!Sent from my LG K10, an AT&T 4G LTE smartphone

[Rlindsay04]

No, i am out of warranty

[Beemack8]

I have almost two identical cracks on mine after 8 months.  The cracks are consistent with the 'clamp' of the charger.  Still under warranty but all they offered was 25% discount on another purchase.  Second failed device in as many years.  The switch to another brand won't be difficult.

Update: my first Fitbit broke after six months and was replaced under warranty. The replacement broke after 8 months but since it was a warranty replacement, it doesn't have the same coverage - a sneaky condition for a company not confident in its product quality. Won't be returning to Fitbit once I've had enough of looking at the cracked screen. Poor quality appears to be the standard.