Can a Cracked screen be replaced

[SuefromSA]

Love my Fitbit but hate that my screen has cracked down the middle. I have not dropped it or done anything weird just put it in charge and woke up to a cracked screen. It seems to have warped and now I cannot read the time etc. still works and syncs to phone but cannot use it as a watch 😢 Seems to be a common occurrence with these watches. Can you get the screen replaced?

[PamS321]

Did you take it back to John Lewis?  Check out your consumer rights as your contract of purchase was with John Lewis.  This is obviously a fault in the design as so many have had this problem.  John Lewis must be aware of this too.  Good luck!

[curlytops16]

Hi

I found my screen had broken overnight is it possible to replace it. I've told that it can and cannot be replaced not sure which is correct. Can you help please.

[SunsetRunner]

no it cant be fixed and it isn't covered under your warranty. they can give
you a 25% discount on a new one if you're interested. tell all your friends
to buy a different product as fitbit doesn't stand behind their products.
way too many people having the same problem....its a waste of $200.00

[PamS321]

Well, I received my replacement two days after my online Chat. I can only say what my experience has been and so far so good.

Sent from my iPhone

[Stoop]

37500 views on this topic! Says a lot!

[PamS321]

Please see my previous comments. I had a happy outcome from the online Chat on the Fitbit website. My Fitbit was 13 months old when the crack appeared overnight. Try the Chat line and good luck!

Sent from my iPhone

[DavideFitbit]

Thank you for all your feedback about the product and policies @a1smith. 

It's good to know that you've received a discount for a new purchase @erma0929, thank you for the update.  

@StevelnNZ, @ReneeSAPM, I've sent your information to the Customer Support team for further assistance, so you should be getting a reply soon. They will let you know about the options available for you;  I hope everything goes well.  

I'm sorry to see that your experience was negative with the Customer Support team @SunsetRunner, every case is reviewed separately and it's possible the device was out of warranty. You can check the complete policy here, which would start counting from the date of purchase. 

Excellent, thank you for sharing your experience @PamS321, it's good to know you'll be receiving a replacement soon. 

I've been informed that you already contacted the Customer Support team about this @curlytops16, so you should be getting a reply soon. I hope everything goes well.  

Keep me posted. 

[Stoop]

Still no admission from Fitbit that it’s an inherent fault. 

[SunsetRunner]

Way toooooo many people with the same problem and no solution but to buy another fitbit. Why would anyone spend more money only to have it crack again? Either replace the screen or replace the whole unit. There is a defect in the material. Waste of time , customer service doesn't want to help....Shame!!!

[Barbieq59]

And they came out with the charge 3. But if you search the forum for a cracked screen on the 3, it seems like it has the same issue!!!!

[Vlnmama]

What chat line helped you?

[DonnaPolak]

At the very bottom of the fit bit home screen Help.  However they did not help.  Sent from my LG K10, an AT&T 4G LTE smartphone

[Barbieq59]

Strange that out of all the people on this forum, only 1 is claiming that she received a replacement even though hers was out of warranty like the rest of us.  Makes you wonder???!!!  The rest of us, and there are quite a few of us, were only offered a 25% discount. 

[curlytops16]

Since my last posting I have been offered a replacement, and its in the post already. I found its been good service from the customer support centre.

[Myvue04]

Mine looks the same. Nice to know that fitbit is not taking responsibility for the defect in so many of them. This will be the last time I ever buy a fitbit.....

[DonnaPolak]

Agree and I understand the same issue exists with charge 3Sent from my LG K10, an AT&T 4G LTE smartphone

[mbeth911]

I have had this same thing happen with 2 fitbits in a row and they said they can no longer help me. I want another one but I'm concerned the same thing will happen. 

[SunsetRunner]

Dont bother!!!! They have a defective products that they wont acknowledge.
Dont waste your money.....

[SunsetRunner]

My fitbit versa was only 7 months old when I woke up to it having a crack in it.....they wont fix or replace it. I should have spent the extra 100 dollars and bought the iphone....I know they would have fixed it ....

[DonnaPolak]

I will not buy another.  Too expensive and manufacturers defects.Sent from my LG K10, an AT&T 4G LTE smartphone