01-03-2018
22:59
- last edited on
09-08-2020
18:54
by
MatthewFitbit
01-03-2018
22:59
- last edited on
09-08-2020
18:54
by
MatthewFitbit
Love my Fitbit but hate that my screen has cracked down the middle. I have not dropped it or done anything weird just put it in charge and woke up to a cracked screen. It seems to have warped and now I cannot read the time etc. still works and syncs to phone but cannot use it as a watch 😢 Seems to be a common occurrence with these watches. Can you get the screen replaced?
Answered! Go to the Best Answer.
08-29-2019 04:18
08-29-2019 04:18
08-29-2019 04:46
08-29-2019 04:46
Spot on ! Absolutely agree. . The media will be involved very soon
08-29-2019 06:23
08-29-2019 06:23
08-29-2019
10:07
- last edited on
08-30-2019
14:34
by
RicardoFitbit
08-29-2019
10:07
- last edited on
08-30-2019
14:34
by
RicardoFitbit
I want to know what happens next too!
Moderator edit: Removed personal information
08-30-2019 02:57
08-30-2019 02:57
08-30-2019 13:53
08-30-2019 13:53
Thank you. , - I just hate being exploited and patronised ! Also wasting money ....
08-30-2019
14:11
- last edited on
08-30-2019
14:34
by
RicardoFitbit
08-30-2019
14:11
- last edited on
08-30-2019
14:34
by
RicardoFitbit
Me 2 please,
Sent from my iPad
Moderator edit: Removed personal information
08-30-2019 16:22
08-30-2019 16:22
Just like mine!
08-31-2019 06:35
08-31-2019 06:35
08-31-2019 12:01
08-31-2019 12:01
08-31-2019 21:53
08-31-2019 21:53
Look exactly like mine. Seem like there is a issue with this type of Fitbit in general. Sucks.
09-01-2019 03:22
09-01-2019 03:22
Exactly the same
09-01-2019 08:11
09-01-2019 08:11
Yes, this is what the cracks commonly look like. It is amazing that FitBit cannot and will not own up to this. Shameful. I am currently working on something in this regards
09-01-2019 08:23
09-01-2019 08:23
09-01-2019 10:12
09-01-2019 10:12
I just went to Fitbit help. There is absolutely no way they will repair the charge 2 device. They don’t have any places that repair any of their devices. I told them I would ask the Fitbit community to give poor reviews to charge 2 and/or other Fitbit devices due to the lack of customer service available. Now I have to search where I can post a review to be most effective. I ask others with the same problem, i.e., the cracked face, to do the same.
09-01-2019 13:39
09-01-2019 13:39
Mine is only 20 months old.
09-01-2019 15:39 - edited 09-01-2019 15:42
09-01-2019 15:39 - edited 09-01-2019 15:42
Threw mine out. It got gradually worse to the point where the display started to go so I binned it 3 weeks ago.
09-01-2019 16:01
09-01-2019 16:01
Sorry to hear that. I assume mine will break down due to air/moisture getting inside because of the crack. I won’t get another Fitbit.
09-02-2019 02:05
09-02-2019 02:05
The annoying thing is that there's nowhere that even sells the parts. I'm an electronic engineer and would be prepared to repair it myself, but without spare parts that can't be done.
09-03-2019 00:47
09-03-2019 00:47
It’s such a shame because both the software and concept are very good.
However here we have a 43 page thread marked “solved” when people are still reporting identical issues with the screen. This issue is not solved admin!
Surely at some point someone high up at Fitbit will hold their hands up and admit that the product is faulty.
I won’t be buying another in for sure.