Can a Cracked screen be replaced

[SuefromSA]

Love my Fitbit but hate that my screen has cracked down the middle. I have not dropped it or done anything weird just put it in charge and woke up to a cracked screen. It seems to have warped and now I cannot read the time etc. still works and syncs to phone but cannot use it as a watch 😢 Seems to be a common occurrence with these watches. Can you get the screen replaced?

[PSTARKWEATHER]

Read the million other Fitbit users with cracked screens and see what fitbit offered, 25 percent off a new one. Screens are not covered, and can not be replaced. Very unhappy with Fitbit lack of concern or accepting responsible. Former Fitbit user, good luck

Sent from Yahoo Mail on Android

[DonnaPolak]

There is no replacement for the screen.  Fitbit denies liability.  No more Fitbit for me.Sent from my LG K10, an AT&T 4G LTE smartphone

[Mellymo72]

How long have you had it? If possible go back to where you got it from with
the receipt

[rachylou]

Agreed! They're getting to still sell their defected products to unhappy customers. Why would above take up this offer? 

[Mellymo72]

Probably only got a 12 month guarantee policy 🙄

[AlvaroFitbit]

Hello everyone. Let me help you with your broken screen. If you are having issues with this please let our Support team know about it. They will review your warranty status and provide options accordingly. You can check the warranty details here.

Let me know how it goes.

[Sydnee]

Having same issue. I do not recall doing anything to crack it, and noticed that it was cracked down the middle. Eager to hear response! 

[Cam0583]

Yes but not for the screen

Sent from my iPad

[Jjdowns]

Mine is cracked down the center also. Hasn't been dropped or stepped on either. Does Fitbit provide any options other than buying a new one?

[Sydnee]

Not sure I understand. My question was: can a cracked screen be replaced,
and the response was: Yes, but not for the screen.

The screen of my Charge2 is cracked. Can it be replaced?

Thank you!
Sydnee

[malc99]

Total corporate Bull**ahem**. You know that the only solution offered is 25% off
the purchase of a new unit and that would be the same type not the more
recent model.

[Cam0583]

NO the screen can not be replaced, you would have to buy another one

Sent from my iPad

[JasonB-UK]

Love to Fitbit. They contacted me for further details and even though my device is 18 months old they have agreed to replace it with a new one! 🙂

[JasonB-UK]

I’ve had mine 18 months. Getting a proper replacement. UK/Europe has stronger consumer protection this time.

Get Outlook for iOS

[Mellymo72]

Wow, your lucky

[Ner1029]

Well, you have succeeded where so many have failed! Congratulations!

Nancy

[Talana]

My fitbit has done exactly the same thing and it hasn't been dropped or anything, getting a new one sent out free of charge as still under warranty, only 18 months old

Gail

[JasonB-UK]

Which country are you in? Anyone in the EU/UK has a longer warranty


Get Outlook for iOS

[Talana]

All good, its covered under a 2 year warranty so getting a new one sent out

[Sydnee]

US!
--
Sent from my phone. Please pardon the brevity.