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Can i sync my charge hr without dongle?

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‎08-13-2018 08:26 - last edited on ‎09-06-2020 20:07 by Fitbit Moderator

‎08-13-2018 08:26 - last edited on ‎09-06-2020 20:07 by Fitbit Moderator

 I have a S9 that stopped syncing due to not compatible. I tried to use ipad mini but the OS is to old. I can't find my dongle. I finally was able to do a factory reset and the time is right again. So, now i just have a fancy watch. Not happy and don't want to pay for a new dongle when fitbit hasn't made the new phones compatible.

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‎08-14-2018 05:26

‎08-14-2018 05:26

Welcome to the Forums @ponfarjedi.

 

Thanks for letting us know everything that you have tried.

 

If you a have access to a  Windows 10 Computer you can definitely sync without a Dongle. You'd only need to download the Fitbit app from the Windows Store. 

 

Additionally, some users with phones not on the list have mentioned that following the steps on this article has helped them sync. Maybe you could give it a shot. Keep in mind that there is a chance to sync your Fitbit as long as the phone fulfills the minimum requirements, Android 4.4 and Bluetooth 4.0. Having said that, as you know, we cannot guarantee that it will.

 

Let me know if you have any further questions.

Lanuza | Community Moderator

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‎11-13-2019 21:01

In response to LanuzaFitbit

‎11-13-2019 21:01

How do you sync to a computer without a dongle? I have downloaded the app, and it is not working...

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