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Can' read the face of my Charge 3 outside

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‎01-17-2021 18:33 - last edited on ‎01-18-2021 03:04 by Fitbit Moderator

‎01-17-2021 18:33 - last edited on ‎01-18-2021 03:04 by Fitbit Moderator

I have a fitbit Charge 3 and when I am outside in the sun it is unreadable. I have a heart condition, so need to be able to check my heart rate and the screen is black. This Charge 3 is a replacement that I got on Nov. 21st. It was working fine at first. Is this a common problem with the Charge 3? This is the second Charge 3 that I have had with this issue.  Please let me know what I can do about this.

 

 

Moderator Edit: Clarified subject

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3 REPLIES 3

‎01-18-2021 03:05

‎01-18-2021 03:05

@susanso I hope you're doing well!

 

Let me help you with this. Please note that Fitbit trackers aren't medical devices. Regarding the brightness you can try setting the brightness to Auto in the settings area on your Charge 3. Also you could restart your tracker if the brightness isn't normal.

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎01-18-2021 06:07

‎01-18-2021 06:07

Can’t even read mine inside! All of a sudden, it’s pale

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‎01-18-2021 07:23

In response to Elusivediana1

‎01-18-2021 07:23

@Elusivediana1 I hope you're doing well!

 

Please try the instructions listed in my previous post to see if it helps fix this issue.

 

Keep me posted.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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