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Can't access my Fitbit account

‎03-11-2025 03:10 - last edited on ‎03-11-2025 21:11 by Fitbit Moderator

‎03-11-2025 03:10 - last edited on ‎03-11-2025 21:11 by Fitbit Moderator

Got my Fitbit charge 2 in around 2020, band broke and haven't used it since today, been about 5 years since I've used it and I have completely forgotten my password and email, tried all my emails, and there is no longer a Fitbit app on desktop to I can't do it that way, do I have to get a new Fitbit? I can't access the email my Fitbit is connected with because I don't know it, please help, is there a way to change the email it's connected to even if I don't know the original one?!

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‎03-11-2025 21:11

‎03-11-2025 21:11

Hey there @TobiasFroggie, welcome to the Community! 

 

Thanks for getting back to the community! I'm happy to help you with this credentials issue.

Since you've mentioned that there's no way to recover the email or password, I recommend creating a new account so you can set up your Fitbit device with it.

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