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Can't add my debit card to Charge 3 Fitbit Pay

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‎10-16-2020 02:16 - last edited on ‎11-12-2020 13:30 by Fitbit Moderator

‎10-16-2020 02:16 - last edited on ‎11-12-2020 13:30 by Fitbit Moderator

When I try to add my debit card to the wallet, after entering all the details I keep getting the following error message:

"Error connecting to Charge 3.  Make sure it is close by and turned on."

I have followed all the required steps, my bank is supported by Fitbit Pay, and my Charge 3 is  synchronising with my phone without any problems.  But for some reason I cannot add a card to the wallet.  

 

Moderator Edit: Clarified subject

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‎10-16-2020 15:11 - edited ‎08-23-2025 14:31

‎10-16-2020 15:11 - edited ‎08-23-2025 14:31

Hi there @Rdders, welcome to the Community Forums. I'm sorry to hear you're having trouble to add your debit card to Charge 3Fitbit Pay, I understand where your concern is coming from. Thanks for making sure that your bank is supported and for trying to solve the issue prior to posting here, I'll be glad to continue to help you.

I've seen that you got in touch with our Support Team after posting here and they're now helping you to see where the issue is coming from. Please stay tuned to your inbox for updates on your case.

Have a nice day! 

Maria | Community Moderator, Fitbit


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‎12-04-2020 07:13

In response to MarreFitbit

‎12-04-2020 07:13

This is still unresolved weeks after first posting.  The support team did respond and went through everything they could think of, but I still get the same error.  This device is supposed to work with my bank in the UK (Santander) and as my wife has a Charge 3 and hers does work with the same joint account, there is clearly something wrong with my device.  Given that the Charge 3 SE was advertised with this feature, if it doesn't work then it should be replaced or II should get my money back

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