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Can't add my new Charge 3 when I already have Versa

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I understand that your faulty ecosystem won't let me add my new Charge 3 to my account that already has Versa & Alta HR. 

That's an absurd limitation that needlessly limits your sales & makes me feel stupid for buying another one of your gadgets. 

 

My question is, "Will you remove that limit in the near future?"  I'm already past the return date for my Charge 3, so I hope you're working to remove this defect.  But it's more likely that I'll sell your disappointing product for a loss on eBay, and continue feeling like a sucker who was harmed by your foolish design.  Why would you ever make any choice that limited the number of gadgets you can sell to each customer?  Seriously.... why?

 

True or False?:  If you want 24/7 coverage you have to have 2 devices.  (It's true dummy)

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@SadSadUser   I understand your frustration.  Trust me when I say you are not alone in your frustration.  I can also see that you took the next important step.  You voted for and left a comment on the appropriate feature suggestion.

 

Here's hoping there is a fix.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

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Hi there @SadSadUser, welcome to the Community Forums. I totally understand where your concern is coming from.

I'd like to give thanks for the feedback you've provided towards our product. Rest assured that our team use this information to further improve our products.

Please know that we provide feedback to our team based on community posts and we are always working on improving our devices and overall environment based on that feedback. However, we don't have any updates about your request. 

Thanks for your comments @LZeeW.

If there any questions present, please let me know.

Maria | Community Moderator, Fitbit


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As of 10/14/20 it has not been fixed. I just bought a Versa 3 and was told I couldn't have two devices on the same account. I've purchased the One, HR, HR2, HR3 and now the Versa3. Versa3 will be my last Fitbit purchase. I will be looking at other devices.

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