Can't adjust Charge 3 brightness because I can't see the screen

[TaniaD67]

I can't adjust brightness on C3 because I can't see the screen

Moderator Edit: Clarified subject

[Rich_Laue]

Try in a darker location. You will need to find someplace with a light level less that what the tracker has. 

[TaniaD67]

I've tried in complete darkness.  I've tried both the sort and long reboot without anything changing. I don't understand how this changed without me doing it.  I can't see the screen as it is so I certainly wouldn't dim it even further. This device is not fit for purpose.  Its my 3rd Fitbit device as the previous two were both lost because they fell off my wrist.  Also the leather strap I bought broke where it attached to the monitor. I will not be buying anymore Fitbit products not well i recommend them to anyone. Sent from my Galaxy

[Rich_Laue]

Then contact Fitbit. 

I'm still trying to figure out what a long boot is. We have a soft(ware) restart and a Hard(ware) restart. A hard restart requires a complete shutdown if the tracker. 

[Cerizas]

I just had the same thing happen to me. My screen has been mostly gray and sometimes striped in different shades of gray with a black line on one side for months despite being restarted and unsynced. Today I was having a look at the settings to see if  changing  the light level from auto would help, and suddenly  all the text disappeared into a dark gray haze. 

[AlvaroFitbit]

@TaniaD67 @Cerizas I hope you are doing fine.

Let me help you with your Charge 3 screens not working and thank you for confirming with @Rich_Laue that you have restarted the devices. Since the issue persists I have created a ticket so our Support team can further assist you via email.

Let me know how it goes.

[Cerizas]

Thanks for offering to help.  I'm not  sure how it happened, but either the screen lightened up  some  or the lighting in my room at  10am the next morning was just  right.. Either way, I was finally able to see a lighter smudge where the text should be and  find the settings screen again.  From there,  I got my  lighting set back to auto.  

[AlvaroFitbit]

@Cerizas thank you for your reply.

Happy to hear that your Charge 3 is working fine correctly after troubleshooting this issue. 

Happy stepping and stay safe.

[TaniaD67]

Not quite!  The app keeps disconnecting and I can't log back in - msg says Fitbit is unavailableSent from my Galaxy

[AlvaroFitbit]

@TaniaD67 thank you for the update.

At this point I suggest you follow the instructions you will get from our Support team and let them know if they work or not. Hopefully they will be able to get you back on track as soon as possible.

Keep me posted.