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Can't change Charge 3 stride length manual

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‎09-21-2020 14:58 - last edited on ‎10-07-2020 09:53 by Fitbit Moderator

‎09-21-2020 14:58 - last edited on ‎10-07-2020 09:53 by Fitbit Moderator

Look at the video link.I am not able to select automatic mode. Keeps on going back to manual mode. Using I phone 11 , Charge 3. Please let me know. Thanks. 

https://youtu.be/5nthtmTfR_g 

 

 

Moderator Edit: Clarified subject

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‎10-07-2020 09:54

‎10-07-2020 09:54

@vicky2397 It's nice to have you on board!

 

Let me help you with changing your stride length. I couldn't see the video but you will need to enter a zero so it will be automatically calculated. If your app isn't saving the change then log out from the app, restart your phone and log back in. If the issue persists I suggest you try changing it from the website at fitbit.com using a computer.

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎10-07-2020 10:16

In response to AlvaroFitbit

‎10-07-2020 10:16

Fitbit Twitter support was able to help me. I had to go to Online Dashboard ( on Safari) and update online. It got reflected in the app. Sharing if anyone need that trick. 

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