Can't change clock face on Charge 3

[NJJones]

Can't change clock face on charge 3. Click on clock and keep getting message asking if blue tooth is turned on. Google pixel 2, Windows 10 PC

Moderator edit: updated subject for clarity

[MarreFitbit · Accepted solution]

Hi there @NJJones, welcome to the Community Forums. Thanks for the details provided. I'll be glad to help you.

In this case I'd recommend to restart your Charge 3. Then, change your clock face by following these steps:

1. With your device nearby, from the Fitbit app dashboard, tap the Account icon > your device image.
2. Tap Clock Faces  > All Clocks.
3. Browse the available clock faces. Tap the clock face you want and tap Select to install it.
4. Sync your device to see the change.

About using Windows 10 to change clock faces, you need to use the Fitbit app on a compatible device from this list. With your computer running Windows 10, you will be able to sync but it is not possible to change clock faces; since it will need the correct Bluetooth connection.

Give this ago and let me know the outcome, I'll be around and glad to continue assisting you. 

[NJJones]

I found out how to change it from the phone app after another restart of
the charge 3. My desktop does not have blue tooth. the charge 3 uses the
fitbit dongle to sync with my PC.
All is working now.
Thanks

[MarreFitbit]

Great! 😊 I'm glad to hear that all is working now @NJJones. 

I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!

[k9kate]

None of the available clock faces are compatible with the Charge 3. It is different than 3 weeks ago when I was able to change it . That is not on the app now

[tonyv59]

agreed as i have the same issue as of today (aug 25th) tried everything & the kicker ?? it's brand new !! got it aug 25th & still can't change the clock faces !!