Can't change clock faces on my Charge 3

[Raly13]

When I go into the app to check out the Watch Faces and try to change the default one, everytime I press on another watch face, it's just a blank whire screen with a round cursor moving (as if to load the face) but nothing happens. So I am unable to see nor select them, therefore I am not able to set a new one. 

I have tried restarting the phone - no joy. I restarted the Fitbit - no joy. I have uninstalled the app - nothing. 

Has anyone else faced this issue? Do you guys know how I can fix it? 

Thanks a lot! 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there @Raly13, welcome to the Community Forums. I will be glad to help you to solve the inconvenience you're having when trying to change the clock face on your Charge 3. Thanks for the details provided in your post and for trying to fix the issue prior to contact us.

Please try these steps as follows:

1. Make sure Fitbit app  and Charge 3 version are up-to-date.
2. Restart your Charge again.
3. Switch to another clock than the one you want to switch to using the clocks app, as well as in the gallery choose the same clock face. Once syncs complete, it should get past the switching state.
4. Restart the Fitbit mobile app: Force close Fitbit app & relaunch the app.
5. Restart Bluetooth
6. Trigger a regular sync.

[Raly13]

Hello,  

I have tried reinstalling the app on my phone, I have tried to unsync phone and watch, I have the latest versions installed on phone and Fitbit yet, when I go to select a new watch face, it just keeps on loading and it does not display any of the watch faces available to a point where I can set another one. I really don't know what to do 😣 It's quite sad that I'm stuck with the generic one.

The picture below is all I see when I go to select any of the watch faces in the list.

 

[pfeiff]

I rec'd a replacement charge 3, and now I'm having the same problem trying to change the clock face. Were you able to get this to update?

[Raly13]

Hello, 

No. It still doesn't work 😞 I have tried everything suggested. 

[MarreFitbit]

Hi there @Raly13 and @pfeiff. Thanks for letting us know about this issue. We’re aware of it, but may not be able to provide a fix in the immediate future. We'll continue to monitor the situation, and keep our team informed of the impact to you and other customers. We understand that this isn't the resolution you're hoping for, but rest assured we're always working to improve our products.

We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

Please let us know if you have any other questions.