Can't change my Charge 3 clock face

[escalade]

When attempting to change clock face, kept getting message that says "error connecting with Charge 3". How can I resolve this? Fitbit is near phone.

Moderator edit: subject for clarity

[N8teGee · Accepted solution]

Hi @escalade, good to see you around.

I would first suggest restarting your Charge 3 by following the steps here, and also restarting your phone to see if that fixes things.

[AlejandraFitbit]

It's great to see you around @escalade and @N8teGee thanks for the input.

If your tracker isn't syncing, I recommend taking a look at the help article Why won't my Fitbit device sync? and follow the instructions provided there. After syncing your tracker, you should be able to change your clock face.

Let me know the outcome. 

[escalade]

Tried but did not work, but updating phone worked!

Sent from Yahoo Mail on Android

[AlejandraFitbit]

Thanks for the information @escalade, I am glad to hear that this issue has been resolved. If there is anything else we can help you with, do not hesitate to post it.

Keep the stepping up! 

[Eldernan]

Had the same issue. Restarting my phone did the trick

[autojohn]

This persons issue was not resolved - updating and re-synching the Charge 3 does not fix the Clock face update issue.

[ApS640]

I have just bought a Fitbit Charge 3. It's mostly working well, but pairing was a bit of a problem at first. My firmware version is 28.20001.88.11
My issue is with changing the faces on the watch. When I go to the Fitbit app on my Sam Galaxy S5 phone (Android Ver 6.0.1), hit the small icon in top left hand corner of the app, then under Devices tap Charge 3, a new window comes up on the app, with one of the boxes being Clock Faces.
When I tap that, the app shows two options, My Charge 3 and All Clocks. When I tap All Clocks, the full range of faces appears. But when I tap on any of the faces there, the app starts whirring over and over, and never stops. Finally I get an error message telling me it cannot connect to my Charge 3. So I never get a new face.

The same thing happens when I try to change the clockface using the Fitbit app for Windows on my computer.
Has anyone ever had this problem, please?

[cantworkitout]

I have the same problem as ApS640 when trying to change the clock face from the Android Phone App. The phone generally syncs OK otherwise. I've tried several times over the last few months and always the same. The advice seems to be to restart the fitbit, the phone or both. I've done that and it doesn't fix it. Does someone have another suggestion?. What else can we try please?

[Saroover]

I am unable to change clock face, as well. Pairing seems to be working since all of my activity is syncing to my app without issues. I was even able to change the time zone. I have tried all of the normal troubleshooting attempts: rebooting phone and computer; rebooted my charge3; synced and unsynced it from all of my devices. This is rather annoying. Please advise.

[cantworkitout]

Hi @AlejandraFitbit . Sorry but the solution suggested above hasn't fixed the issue for me. Please can you review the other replies to this post as the it's clear that I'm not the only one for which this problem has not been solved. What else can we try? Thanks in advance for any help you can give.

[WilsonFitbit]

Hello everyone. @cantworkitout Welcome to the community forums. 

I'm sorry for any inconvenience and please note that any feedback posted in the forums is always welcome as it helps to improve our products, services and overall environment.

At this time, I'd recommend contacting our Support Team for further assistance. You can contact them through chat or over the phone, but phone wait times seem to be longer than normal, so I recommend initiating a chat. Click here to get connected. 

See you around.