Can't change my Charge 3 clock face

[JakeV]

I've tried multiple times, with multiple faces, to download, it gets through the update bar and inevitably hangs up at the end. I fear my initial download of the upgraded version may not have completed properly... do I send it back and ask for a new one? All other features seem to be working, and I've tried to follow the various reset methods posted here, to no avail... help!

Moderator edit: subject for clarity

[AlejandraFitbit]

A warm welcome to the Community, @JakeV.

Thanks for troubleshooting this clock face issue. Are you making sure to have a strong internet connection at the moment of making changes? Please take a look at the help article: How do I change the clock face on my Fitbit device? and verify you are following those steps.

I hope to hear from you soon. 🙂

[JakeV]

Hi there - I've tried everything, and it is still not downloading any of the watch faces.  It cycles through, gets hung up at the end, and the tracker disconnects from the app...