04-29-2023
03:24
- last edited on
04-30-2023
08:15
by
MarreFitbit
04-29-2023
03:24
- last edited on
04-30-2023
08:15
by
MarreFitbit
Hello,
my credit card expired, so i got renewed one.
Now I want to change it on Charge 4 via Fitbit app on Android phone.
I go to Fitbit app, go to Charge 4 device - after I click on Wallet tile and click Get Started, it says I have to set a PIN, I enter pin, than the circle is spinning and at the end it says Cannot connect to Charge 4.
But my wristband is connected no problem - is syncing data and all..
I tried to restart phone, but it doesn't work. How do I proceed? thank you.
Moderator Edit: Clarified subject
04-29-2023 03:26
04-29-2023 03:26
Exact message is:
Error
Error connecting to Charge 4
04-29-2023 03:59
04-29-2023 03:59
Moreover, when I click the tile it says now:
Set PIN Code
Your Charge 4 already has a PIN.
Please enter the 4 digit PIN to verify
Spinning circle
Confirming PIN..
And then it says Error connecting to Charge 4
However I'm sure phone is able to communicate with Charge 4 device - I can see it sync's with no problem, i can do a test call in notification.
Also I noticed, when the app is attempting to verify PIN, Charge 4 doesn't responde for pushes.. and then it starts working again (showing clock on display etc.) but app in phone says Error connecting to Charge 4.
Hope this info helps..