Can't change the clock face on my Charge 3

[Gailcie]

Screen says I need to go to the Fitbit app to get a new clockface but I cant find one that is compatible

Moderator edit: updated subject for clarity

[MarreFitbit · Accepted solution]

Hello @Gailcie, welcome to the Community Forums. We're sorry for the late response, due to recent events affecting our operations, we're taking longer to respond.

To properly change the clock face on your Charge 3, I suggest you to follow the steps provided here: How do I change the clock face on my Fitbit device?. You can also restart your tracker and try the steps from the link provided. To do a restart: 

1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
2. Clip the other end of the charging cable to the port on the back of the tracker. The pins on the charging cable must lock securely with the port.
3. Make sure the button on your tracker is aligned with the button opening on the charging cable. You’ll know the connection is secure when the tracker vibrates and you see a battery icon on your tracker’s display. 
4. Press and hold the button on your tracker for 8 seconds. Release the button. When you see a smile icon and the tracker vibrates, the tracker restarted.
5. Disconnect your tracker from the charging cable.

Hope that helps, let me know if you need further assistance.