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Can't change wristband of my Charge 3

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‎02-19-2022 21:40 - last edited on ‎02-21-2022 15:57 by Fitbit Moderator

‎02-19-2022 21:40 - last edited on ‎02-21-2022 15:57 by Fitbit Moderator

On of my wristband broke, I try to replace it but the new band won’t snap in, looks like the spring on the bad holder is stuck, what can I do? And if is broken, can I replace the band holder?

 

Moderator edit: updated subject for clarity

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‎02-21-2022 15:56

‎02-21-2022 15:56

Welcome to the Fitbit Community, @Elilor.

 

I'm sorry to hear about the difficulties you experienced with your Fitbit Charge 3. Thank you for the information provided.

 

Please make sure to follow the instructions in this article in the menu "How do I change the band on my Fitbit device?".

 

We currently don't have reparation centers to fix Fitbit products and don't sale spare parts of Fitbit devices. If you followed our instructions shared above without luck, the best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

 

Have a nice day.

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