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Can't complete the update on Charge 3

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‎10-07-2020 02:25 - last edited on ‎10-08-2020 17:39 by

‎10-07-2020 02:25 - last edited on ‎10-08-2020 17:39 by

I can’t get the update to complete. Any advice? It starts, I’ve left it for hours plugged in and near the phone and nothing happens. 

 

 

Moderator edit: subject for clarity 

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‎10-08-2020 17:38

‎10-08-2020 17:38

Hi @Aaesb930, it's nice to see you again in our Community Forums.

 

I am sorry to hear you can't get the update on your Charge 3 to complete. Thanks for the details shared and I am here to help. I recommend following our complete troubleshooting instructions from this help article: Why can't I update my Fitbit device?

 

Let me know how it goes, I'll be around. 

 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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