help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Can't connect Charge 2 to Samsung S21

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-16-2021 06:04 - last edited on ‎02-16-2021 06:46 by Fitbit Moderator

‎02-16-2021 06:04 - last edited on ‎02-16-2021 06:46 by Fitbit Moderator

Just purchased the new Samsung S21 Ultra phone. I couldn't sync my data today, so followed suggestion to delete device and activate on the phone. Now the devices won't pair. The phone can't see the Charge 2. 

 

 

Moderator Edit: Clarified subject

Best Answer
Labels:
3 REPLIES 3

‎02-16-2021 06:48

‎02-16-2021 06:48

@NanaSharon Welcome to the Fitbit Community!

 

Let me help you with this and thank you for troubleshooting this issue. I suggest you clear the link between your phone and your tracker by doing the following:

 

  1. Go to your phone's bluetooth settings and remove all devices listed there.
  2. Restart your phone and restart your device. 
  3. Check that no battery saving app/feature on your phone is affecting your Fitbit app.
  4. Also, on an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
  5. You can find troubleshooting instructions here.

Hope this helps.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer
0 Votes

‎06-20-2022 14:04

‎06-20-2022 14:04

Same here. No luck here. Had to sync to my son's phone to fix the clock. 😒

Best Answer
0 Votes

‎06-21-2022 11:42

In response to acon815

‎06-21-2022 11:42

Welcome to the Fitbit Community, @acon815. I'm sorry to hear you had to sync your Charge 2 with your son's phone to fix the clock. 

 

Please let us know which Fitbit do you have and your phone's model.

 

Keep on visiting the forums. 

Andrea | Community Moderator, Fitbitp>

Visit our Discussions board where you can share your experiences, meet people and create new topics.

Si te gustó mi respuesta regálame un Kudo. Si tu pregunta fue resuelta Acepta la solución 🙂
Best Answer
0 Votes