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Can't connect Charge 3 to my phone

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‎12-08-2020 01:56 - last edited on ‎12-08-2020 04:31 by Fitbit Moderator

‎12-08-2020 01:56 - last edited on ‎12-08-2020 04:31 by Fitbit Moderator

I have a new phone and I can't connect my fitbit. I enter the code and it fails every time. Deleted and re installed up and still nothing. 

 

 

Moderator Edit: Clarified subject

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‎12-08-2020 04:32 - last edited on ‎04-30-2025 07:09 by Fitbit Moderator

‎12-08-2020 04:32 - last edited on ‎04-30-2025 07:09 by Fitbit Moderator

@Claredave Thanks for joining us!

Let me help you with this issue and thank you for troubleshooting this issue. I suggest you clear the link between your phone and your tracker by doing the following:

  1. Go to your phone's bluetooth settings and remove all devices listed there.
  2. Restart your phone and restart your device. 
  3. Check that no battery saving app/feature on your phone is affecting your Fitbit app.
  4. Also, on an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
  5. You can find troubleshooting instructions here.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎12-08-2020 05:00

In response to AlvaroFitbit

‎12-08-2020 05:00

Thanks for getting back to me. I have tried all of your suggestions and still no success. 

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‎12-08-2020 13:08

In response to Claredave

‎12-08-2020 13:08

Hi @Claredave you never have to do a setup with a new phone. 

If the old phone is nearby, log out of Fitbit, remove the tracker from Bluetooth. 

On the new phonr

Simply load the Fitbit app, log into your account. 

Agree to any permissions. 

 

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