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Can't connect to Live Chat ? Is it down? I was on a chat and got exited but now it's giving an error

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‎08-19-2022 09:04

‎08-19-2022 09:04

I was on live chat for the second time in a week and the connection exited and now I can't reconnect. Is this service down? I have already spent over an hour on the chat with someone who did all the things I had already done and now it vibrates and gives a blank screen, no lights at the back. It had the 001 error but now nothing is showing. and i cannot reconnect it to my phone ! Thanks

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‎08-20-2022 15:39

‎08-20-2022 15:39

Hello @mcnicm20 

 

I’m unaware if the Live Chat is down or not. Did you look at this thread here for a possible resolution? https://community.fitbit.com/t5/Other-Charge-Trackers/Charge-3-showing-001-error/td-p/3261688


😉 It might help. Please let me know

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