Hi @Cathyodire depending on where you are in this world, the chat feature might not have someone available. Here are the current options I know about:
Fitbit customer support is doing their best, but right now be prepared for longer wait times. Please be patient. Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options:
USA: click
Canada: click for options
Stepping in the U.S.A. since September 2013. Android 14
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