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Can't edit the settings on my Charge 4

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I have just purchased a new Charge 4 and nothing works. All the install buttons are grey, I cant select settings on the phone, I am unable to install the weather app.  It seems that the firmware is not up to date, but there is no option in the app to update the watch.  What can I do to get this watch working?

 

 

Moderator Edit: Clarified subject

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Hi there, @EJC01. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Charge 4.

It seems that you've set your Charge 4 into Sleep Mode. When the sleep mode setting is on:

  • Notifications, goal celebrations, and reminders to move are muted.
  • The screen's brightness is set to dim.
  • The Always-On Display clock face is turned off.
  • The screen stays dark when you turn your wrist.
  • The sleep mode icon illuminates in the quick settings.

To turn off Sleep Mode, swipe left to access the quick settings screen. Tap a setting to turn it on or off. When you turn off the setting, the icon appears dim with a line through it. For more information, see How do I navigate my Fitbit device?

If the above doesn't describe your issue, try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

If after trying the above you can't still install the weather app, please see How do I set up and troubleshoot apps on my Fitbit device? 

Maria | Community Moderator, Fitbit


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4 REPLIES 4

Hi there, @EJC01. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Charge 4.

It seems that you've set your Charge 4 into Sleep Mode. When the sleep mode setting is on:

  • Notifications, goal celebrations, and reminders to move are muted.
  • The screen's brightness is set to dim.
  • The Always-On Display clock face is turned off.
  • The screen stays dark when you turn your wrist.
  • The sleep mode icon illuminates in the quick settings.

To turn off Sleep Mode, swipe left to access the quick settings screen. Tap a setting to turn it on or off. When you turn off the setting, the icon appears dim with a line through it. For more information, see How do I navigate my Fitbit device?

If the above doesn't describe your issue, try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

If after trying the above you can't still install the weather app, please see How do I set up and troubleshoot apps on my Fitbit device? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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Thank you for your advice, but this doesn't help. All of the install buttons in the app and not active. I can't install the weather app, and thebsetting option on the watch just freezes the watch.
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@EJC01 Thanks for following the tips and recommendations I've provided above. 

While reading your post I was wondering if your Charge 4 is pretty new? Did you set it up recently? If so, since you have just setup your Charge 4 it may appear up to date but it needs another update. If your Fitbit device is running an old firmware version it won't allow you download certain apps or clock faces (for the time being). The latest update isn't available until up to 48-72 hours after setup. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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From the clock screen, swipe down and open the Settings app . Tap a setting to adjust it. Swipe up to see the full list of settings

 

Regards,

Will

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