help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Can’t get Fitbit charge 2 to connect after entering the code

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-26-2019 10:53 - last edited on ‎09-08-2020 17:54 by Fitbit Moderator

‎01-26-2019 10:53 - last edited on ‎09-08-2020 17:54 by Fitbit Moderator

Spoiler

i have received a replacement charge 2 I can't get it to connect to my iPhone. I read through a lot of suggestions last night and I have done everything suggested from restarted the fitbit to uninstalling the app and installing again. I put in the 4 digit code and that'that's as far as it will let me go

Best Answer
Labels:
0 Votes
2 REPLIES 2

‎01-26-2019 12:50

‎01-26-2019 12:50

Did you remove the old tracker from your account first?

Best Answer
0 Votes

‎01-26-2019 12:56

In response to SunsetRunner

‎01-26-2019 12:56

Yes I’ve set up a new account as my mum is borrowing it for a walking holiday

Sent from my iPhone
Best Answer
0 Votes