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Can't get screen to turn on-Charge 3

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‎07-12-2020 17:13 - last edited on ‎09-16-2020 08:37 by Fitbit Moderator

‎07-12-2020 17:13 - last edited on ‎09-16-2020 08:37 by Fitbit Moderator

Hello  when I plug my Fitbit to my computer it started to get hot and screen would not turn on.   

 

Moderator edit: updated subject for clarity

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‎07-15-2020 17:28 - edited ‎07-15-2020 17:33

‎07-15-2020 17:28 - edited ‎07-15-2020 17:33

Welcome to the Fitbit Community @Manolo410.

 

I'm sorry to hear that your Fitbit Charge 3 doesn't turn on. Thank you for the information provided.

 

To evaluate this situation, I created a case with Customer Support. Please check your inbox on the next days. They will let you know how to proceed as soon as possible. Thank you for your patience while dealing with this situation.

 

If you have any question, please let us know.

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