Can't get the color I want for warranty replacement

[TheRamin]

I'm a little frustrated here and looking to see in the community if anyone's encountered this issue and/or has found resolution with Fitbit Support with a similar matter.

Long story short: my Fitbit Charge HR (large, black) is under warranty and needs replacement, however support has no more units in that size and colour available.They offer no other solution than to send me a replacement in another colour (e.g. tangerine) or a size that does not fit me (i.e. small).

I asked if, given the circumstances, I could pay an additional fee and just upgrade to a Charge 2, however they said no.

I know it may seem that a colour is not a big deal, but I bought the black for a reason -- I work in a conservative industry and simply would not enjoy meeting clients toting anything other than black.

I feel a little cheated -- if the product is still under warranty, there should be a direct equivalent replacement for the unit. Last I checked warranties didn't have a "only if we have stock" clause to them. I feel that embedded in the product price is the inherent contingency cost for warranty claims. In the past with warranties (extended or otherwise), I've actually received full replacement value as a cheque, in the event that they could not repair or replace.

Any ideas?

Moderator Edit: Clarified subject

[SunsetRunner]

A full refund can be given if having purchased the tracker from the fitbit store and having less than 45 days.

Fitbit released  the Charge 2, believe this gradually replaces the Charge HR, as it's not being sold anymore in the Fitbit Store.

Fitbit only replaces a tracker with one of the same model when decided, it's not possible to pay a price difference and get another model.

It's possible for example to accept a replacement and sell on a second hand website.. use the money partially getting the Charge 2 when desired.. it has exchangeable bands, breathing exercises on the tracker..

Feel free to add your vote / comment to jball40 's suggestion on the Feature Requests subforum:

https://community.fitbit.com/t5/Feature-Suggestions/Trade-in-Upgrade-Program/idi-p/628830

The more votes increases the chance of the developers integrate the functionality.

[jhan]

I have the same issue with my Charge 2 .under warranty but they cannot replace in black because they discontinue making the band and they gave me the same option which is useless due to work purposes. 

[prswan]

It seems that this is a serious problem with Fitbit's business model. They do not keep parts for products still under warranty. I am having the exact same problem, except it has taken months to even get them to admit they had discontinued. Bought small/black Charge 2. Band was defective after 9 months. Warranty claim was approved, but no black small/black bands. Told me they would ship when in stock. Two months later, still nothing so I contact again. Finally, they tell me they don't make those anymore. They offer a small teal or a large black. What? They are sorry, but that is all they can do. Knowing that it is a common problem that has existed for years means it is not done by accident.  As silly as it sounds, I am not going away on this one.