Can't get to file a claim for a broken band

[GiGietabugi]

I tried to get online and file a claim but the link goes nowhere.

Moderator edit: updated subject for clarity

[SunsetRunner · Accepted solution]

Contact Customer Support.

[LizzyFitbit]

Hi @GiGietabugi, welcome on board! @SunsetRunner, thanks for stopping by and for your help!

@GiGietabugi, thanks for bringing this to my attention, as well for your efforts while trying to file a claim on your own. Since the link isn't working, I've gone ahead and requested a case on your behalf so you can receive assistance in regards to your Charge 3 band. Our Support team will send you an email with more details, keep an eye on your inbox.

If you need anything else, let me know.

[SermeiMika]

I’m having the same problem 7 months later?!?  Is the link not fixed yet?  

[LizzyFitbit]

Hi @SermeiMika. Welcome to the Community Forums.

Thanks for joining this thread and sharing that the link to file a claim for your band isn't working. I'm sorry for this inconvenience. I've contacted our Support team on your behalf and they'll create a case to help you out with your Charge 3 band via email. Please note that due to recent events affecting our operations there might be a delay in their reply, but they'll get in touch with you soon.

Let me know the outcome.