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Can't get wristband on Charge 2 to 'snap' back on

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‎05-19-2019 18:27 - last edited on ‎09-08-2020 16:10 by Fitbit Moderator

‎05-19-2019 18:27 - last edited on ‎09-08-2020 16:10 by Fitbit Moderator

Hi, I have followed Fitbit's Help article on how to change wristbands on my Charge 2 (https://help.fitbit.com/articles/en_US/Help_article/2084/?q=strap&l=en_US&fs=Search&pn=1), but one side just won't stay on - it doesn't 'snap' on like the other side does and just kind of slide on then slips off! Wiggling the band a little doesn't help either.  😞

Any tips gratefully received! TIA.

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2 REPLIES 2

‎05-20-2019 12:21

‎05-20-2019 12:21

@UserAlice A warm welcome to our Community!

 

Let me help you with your Charge 2 band. Thank you for checking the band and the instructions. Try pulling the metal tab to the outside to it better secures the tracker.

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎05-20-2019 14:11

In response to AlvaroFitbit

‎05-20-2019 14:11

Thanks for the suggestion. Unfortunately it's still not working properly
for me - upon closer inspection, I think it might actually be broken. So
I've gone and ordered a new strap.

Thanks so much!
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