help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Can't log into my account or get a new password

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-23-2019 14:45 - last edited on ‎09-08-2020 12:50 by Fitbit Moderator

‎09-23-2019 14:45 - last edited on ‎09-08-2020 12:50 by Fitbit Moderator

I haven't been able to log into my account. It's definitely the correct email for login in, so decided to just reset password incase I had that wrong. But won't send me a reset email. So I'm lost in limbo and can't log into my account. 

I don't want to start a new one as I have years of data.

Help please 🤔😊

Best Answer
Labels:
0 Votes
4 REPLIES 4

‎09-23-2019 16:19

‎09-23-2019 16:19

Hi @BecksBos  just notified a moderator about your post and they will be by to assist. Thanks for coming to the forum.

Stepping in the U.S.A. since September 2013. Android 14

Best Answer
0 Votes

‎09-23-2019 18:49 - last edited on ‎09-03-2024 12:29 by Fitbit Moderator

In response to Odyssey13

‎09-23-2019 18:49 - last edited on ‎09-03-2024 12:29 by Fitbit Moderator

Hi @Odyssey13 , nice to see you around. Thank you for your help, really appreciate it. 

@BecksBos , as you did not received the Email to reset your password, I contacted Support, so that they can help you further.  You'll receive an Email with further assistance. 

Please let me know how it goes. 

JuanFitbit | Community Moderator, Fitbit. Hat dir mein Beitrag geholfen dann markier ihn als Lösung und gib mir Kudos !! Habt ihr Tipps um fitter zu werden? Lifestyle Discussion forum.

Best Answer

‎09-24-2019 00:55

In response to Odyssey13

‎09-24-2019 00:55

Thank you, working on it now. It's strange as it looks like my email isn't even registered now?

 

Fingers crossed!!!

Best Answer
0 Votes

‎09-24-2019 18:03 - last edited on ‎09-03-2024 12:45 by Fitbit Moderator

In response to BecksBos

‎09-24-2019 18:03 - last edited on ‎09-03-2024 12:45 by Fitbit Moderator

Hi @BecksBos , thank you for your reply. Actually I don't have that information. You should request more information regarding this with Support as they have all the information of your case. 

Let me know how it goes. 

JuanFitbit | Community Moderator, Fitbit. Hat dir mein Beitrag geholfen dann markier ihn als Lösung und gib mir Kudos !! Habt ihr Tipps um fitter zu werden? Lifestyle Discussion forum.

Best Answer