help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Can't log into my fitbit.com dashboard online

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎04-28-2023 04:39 - last edited on ‎04-29-2023 13:05 by Fitbit Moderator

‎04-28-2023 04:39 - last edited on ‎04-29-2023 13:05 by Fitbit Moderator

It has stopped letting me access the dashboard and won't accept my password on the laptop to login

 

Moderator Edit: Clarified subject

Best Answer
Labels:
1 BEST ANSWER

Accepted Solutions

‎04-28-2023 12:10 - edited ‎04-28-2023 14:09

‎04-28-2023 12:10 - edited ‎04-28-2023 14:09

Hello @Gina29eyn and welcome to the Community.  Can you please clarify what you are trying to do?  If you are trying to log in to your dashboard at fitbit.com, use the same email/password as on your mobile app.  If you are trying to log in using the Fitbit app for Windows 10, then I'm sorry, but you can't do that.  Fitbit deactivated the Fitbit app for Windows 10 several months ago.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

View best answer in original post

Best Answer
2 REPLIES 2

‎04-28-2023 12:10 - edited ‎04-28-2023 14:09

‎04-28-2023 12:10 - edited ‎04-28-2023 14:09

Hello @Gina29eyn and welcome to the Community.  Can you please clarify what you are trying to do?  If you are trying to log in to your dashboard at fitbit.com, use the same email/password as on your mobile app.  If you are trying to log in using the Fitbit app for Windows 10, then I'm sorry, but you can't do that.  Fitbit deactivated the Fitbit app for Windows 10 several months ago.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

Best Answer

‎05-02-2023 00:38

In response to LZeeW

‎05-02-2023 00:38

Thank you very much for the advice, I hadn't realised they had stopped this. I have to use my phone now. Many thanks.

Best Answer