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Can't pair Charge 3 because screen is black

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‎04-03-2021 05:28 - last edited on ‎04-05-2021 04:56 by Fitbit Moderator

‎04-03-2021 05:28 - last edited on ‎04-05-2021 04:56 by Fitbit Moderator

hi, the screen is black but the charge 3 is working and syncing. i changed my phone, now i can't pair it again because while pairing it asks for the code which is not showing on fitbit because screen is off. i tried with the solutions from web by plugging to charge and 8 seconds holding the button. didn't work.

is there any solution ?? by resetting from PC ?? or any other solution

 

 

Moderator edit: subject for clarity

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‎04-05-2021 04:58

‎04-05-2021 04:58

Hello @ahsal Welcome to the community forums! Thank you for the information and for the troubleshooting steps you've tried prior to posting! 

 

I was able to see that you have reached out to our Support Team and they have provided information and assistance. Since you have received assistance from them, I suggest you to update your case if you require further assistance or if you have any additional questions about the outcome of your case. 

 

Have a great day! 

Wilson M. | Community Moderator, Fitbit.
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