Can't pair my Charge 4

[MelB111]

Hi. I just upgraded my Samsung phone to the S24. I have tried pairing my fitbit charge4 but it keeps telling me "app needed to us this device".  I have un-installed & reinstalled the fitbit app. I have retarted the phone. I have reset app notifications.  Nothing seems to be working.  Any ideas? 


Moderator Edit: Clarified subject

[Odyssey13]

Hi @MelB111 I also recently got the Samsung 24+ and had no problems. The switch app moved everything from my old phone to the new one. All I did was log into the Fitbit app as usual and it was syncing. The pairing is actually to the email address/account, not to the bluetooth itself. Have you tried customer support?

when there is someone available, chat is an option. Phone or X/Twitter works well, too.

https://myhelp.fitbit.com/s/support?language=en_US 

Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options:

USA: click

Canada: click for options

[MelB111]

Oh I see! Thank you for the help. Are you still getting notifications to
your fitbit as well?

[Odyssey13]

@MelB111  I'm getting my phone calls and text notifications, which is all I ever need. Working just fine!