help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Can’t pair my iPhone with my Fitbit Charge 2

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-13-2022 09:27 - last edited on ‎08-13-2022 12:54 by Fitbit Moderator

‎08-13-2022 09:27 - last edited on ‎08-13-2022 12:54 by Fitbit Moderator

Hello,

 I have purchased a FitBit second hand over. However I am trying to pair my fitbit with my iPhone and it is not working. I get a code which I then enter for in my iPhone app from FitBit and then get the message "a problem has occurred ". I have also tried it on my Windows laptop and that doesn't work either. I can't get my Fitbit connected to my iPhone and I hope you can help me.

 

 

Moderator edit: format. 

Best Answer
Labels:
0 Votes
3 REPLIES 3

‎08-13-2022 10:07

‎08-13-2022 10:07

First I would make sure there are no other bluetooth devices around; then try again and see if get exact same result; sometimes just takes a few tries but seems like you got past the usual sticking point.

Then if any family member or friend with smart phone could try it, see if get same result.

Then contact Help.

 

Don't have any basis for this, but wonder if person who sold it 2nd-hand had gotten a refund for it without returning it so fitbit disabled it - just idle speculation.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

Best Answer

‎08-13-2022 13:57

In response to JohnnyRow

‎08-13-2022 13:57

Hello,

 

Thanks for your respond back, but unfortunately it still doesn’t work. The person is a family member and they say it’s not the case. Is there something else I can do?

 

 

Best Answer
0 Votes

‎10-28-2022 02:30

In response to hiwi

‎10-28-2022 02:30

Go to the Bluetooth settings on your phone and check if your tracker is on the list of paired devices. ...
Restart your phone.
Plug in your tracker and make sure it's charging.
Make sure there are no other Bluetooth devices around that might interfere with the process.
Set up your tracker as a new device:

 

Regards,

Will

Best Answer
0 Votes