Can't read text messages on Charge 3

[littlemjl]

Have seen many similar postings in the forum but the answers (so far) haven't helped --nor did a telephone call to support today. My apps are on a Galaxy S8 +.Fitbit  support was sympathetic but no results were found.  Went through multiple trouble shooting procedures without results  -- got only I will forward your issue to our engineers and someone will get back to you. Crazy for a brand new device? Any new solutions out there?

Moderator edit: updated subject for clarity

[MarreFitbit]

Hi there @littlemjl, welcome to the Community Forums. I am sorry to hear that you are going through this situation, I appreciate your feedback for the Charge 3. Thanks for your time while troubleshooting this issue.

As you've been told, we’re aware of it and are working to identify a resolution as quickly as possible. 

We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

Please let us know if there's anything we can do to assist you in the meantime.

[littlemjl]

Any idea of how long this will take? I was getting emails but they have also disappeared. Should I return the fitbit and purchase something else?

Melanie Littlefield

Moderator edit: removed personal information

[MarreFitbit]

Hi there @littlemjl, thanks for getting back. 

We don't have any time frame in regards to when this issue may be solved. As soon as we have any updates, we'll make sure to keep our users posted. 

If you want to verify the information about the returns, see our: Return Policy.

Let me know if you have any questions present. 

[littlemjl]

Reviews of the Charge 3 plus Charge 3 owner instructions indicate the watch has the capability of notifying the user of new text messages and/or emails and the capability to view them. Additionally user forums indicate  many Charge 3 owners have watches that possess those capabilities.  Yet my Charge 3 does not.  I understand the issue is being worked on with no time frame for a solution. Is the issue with my specific Charge 3 watch or with my Android Galaxy S8 plus. Please help me understand. Thanks in advance.

[MarreFitbit]

Hello there @littlemjl, thanks for getting back. I am sorry to hear that you are going through this situation. I appreciate your feedback for the Charge 3.

Please note that our main purpose is to avoid negative experiences to our customers, we're always willing to help and provide troubleshooting steps. However, this issue has been already identify and our team is working as soon as possible to find the fix for it. 

In regards to your question, this issue has been affected to all Fitbit trackers and smartwatch using Android devices. 

Let me know if you have any further questions.