Can’t read the watch face in sunshine

[Kfig]

I have a Charge 3. I can’t read the watch face in sunshine. Anyone else have this problem? My glasses change into dark glasses with the sun. I can’t see stats when i’m Walking outside. On my prior Fitbit there were clock faces that were white with black text. 

Moderator edit: subject for clarity

[AlejandraFitbit]

It's great to welcome you @Kfig.

If your tracker's display is too dim, keep in mind that you can edit the brightness of it by swiping to settings and select the brightness you prefer.

Let me know if you need anything else. 

[Kfig]

Thank you. I have it on bright. I have to find shade if I want to look at it.

Please excuse any typos-Sent from my iPhone

[AlejandraFitbit · Accepted solution]

Thanks for the update @Kfig.

If you are seeing that the brightness is too dim, you can try to restart the device by following the instructions provided in the help article: How do I restart my Fitbit device?.

Keep me posted. 

[Kfig]

Thank you so much. It didn't help, however, I'd already given up on it and
ordered a Versa that will be delivered today. I love the Fitbit products.
This Charge 3 was my 4th. 🙂

--
TTFN,

Kathy

[AlejandraFitbit]

Thanks for your participation in the Community @Kfig.

We appreciate your preference to our products, it's great to hear that you will be receiving a new Versa. At the moment of receiving it, you can follow the steps in the help article: How do I set up my Fitbit device? to set it up.

Let us know if you need anything else. 

[KathyTS]

This did not work for me.

I contacted Fitbit and they want me to ship back my Fitbit and wait a month to get a replacement Fitbit.  This is not customer service.

[NMgrace]

I can tell by all the issues with reading the face and seeing the details that this device is just not meant for jogging outside and being an instantaneous tracker.

Sighhh ... I wanted to get away from the chest strap for heart rate and was hopeful on Fitbit.

[KathyTS]

It used to be great outside until the last firmware update.  I wish that we could revert back to the old firmware version.

[KathyTS]

This did not work for me.

[DCScherer]

I have my fitbit set to the brightest setting, but with my sunglasses on i still cant read the screen. I have to stop an remove my shade to see my progress.  Just FYI.

[Rachel02121972]

This didn't work for me either. Paying £130 for something to work for only 18 months is not very good. Could someone please contact me about where I go from here?

[Ronedge]

This did not work for me either. I have tried restarting my fitbit and no luck i haven’t even had my fitbit a year and since the last update the display has faded over time. I have a charge 3 and i used to be able to see it all the time then i did the update and I started not being able to see it in sunlight now i can’t even see it in a pitch black room! What should i do as this is very frustrating I literally just wear it to track my stats now not to tell the time or get notifications through the day. It doesn’t even tell me when it needs charging! Very disappointed. 

[Wraiththe]

Me also, I wonder if the fitbit 4 is any better with this problem in the sun?

[WilsonFitbit]

Hello everyone. @Wraiththe Welcome to the community forums. 

Thank you for your interest in the Charge 4. Regarding your question, I'd like to let you know that the Charge 4 also counts with a brightness setting that can be adjusted according to your needs.

I'd recommend visiting this link and scroll down in the link to check features and specs for the Charge 4. Also, if you want to get more inputs or information about the Charge 4, I recommend visiting the Charge 4 manual or the Charge 4 board where other users can provide additional input. 

Hope this helps. 

[Wraiththe]

That is all find and dandy, but if the screen is the same and is no brighter or has the same contrast.... I still will not be able to see it in the daylight.

Also, for some reason my brightness sometimes goes to auto or dim, even though I always set it to normal.

(Still cannot see normal in daylight.   I can't really see dim... even in the dark.

[KathyTS]

My pebble had a problem and was replaced.

Best,
Kathy

[WilsonFitbit]

@Wraiththe Thank you very much for your reply. @KathyTS Nice to see you around and thanks for your input. 

@Wraiththe I appreciate the detailed information you provided. At this time, I was able to see that you contacted our Support Team and they provided assistance and information about some questions you had. If you still need further assistance or if you have any other questions, I recommend replying back to your case and they will be glad to continue assisting you. 

@KathyTS I'm also glad to hear that your tracker was replaced. I hope you can continue tracking towards your fitness goals. 

See you around.