05-14-2021
07:21
- last edited on
05-15-2021
14:09
by
SilviaFitbit
05-14-2021
07:21
- last edited on
05-15-2021
14:09
by
SilviaFitbit
I have another fit bit account but don't remember the name is used. Trying to link to my fitness pal
Moderator Edit: Clarified subject
05-14-2021 07:52
Diamond Fitbit Product Experts share support knowledge on the forums and advocate for the betterment of Fitbit products and services. Learn more
05-14-2021 07:52
Hi @Lovechild3854 these accounts are under email addresses. Try looking at any of your email addresses for anything from Fitbit that shows you had an account?
Best Answer05-14-2021 09:01
05-14-2021 09:01
Best Answer05-14-2021 09:05
Diamond Fitbit Product Experts share support knowledge on the forums and advocate for the betterment of Fitbit products and services. Learn more
05-14-2021 09:05
@Lovechild3854 when you set up your Fitbit, created an account, you used an email address. You're the only one who can figure this out. Fitbit can't help you, so you'll need to do some digging. Maybe you kept your emails? Maybe you wrote it down somewhere? Is the account you're using now the one you've always used? You've had it a while.
Best Answer05-14-2021 16:10
05-14-2021 16:10
Best Answer05-14-2021 20:23
Diamond Fitbit Product Experts share support knowledge on the forums and advocate for the betterment of Fitbit products and services. Learn more
05-14-2021 20:23
@Lovechild3854 can't you just link your My fitness pal to your current account? Unless you're able to remember the old account's email address and can log into it, there isn't anything that we can do to help you.
Best Answer05-15-2021 12:50
05-15-2021 12:50
I don't need two. Where is our profile id
Best Answer05-15-2021 12:56
Diamond Fitbit Product Experts share support knowledge on the forums and advocate for the betterment of Fitbit products and services. Learn more
05-15-2021 12:56
@Lovechild3854 your new post was merged here, as it's the same issue. Keeping your posts in one spot is easier for us both. Your profile id? click to see your profile
Best Answer05-15-2021 14:10
Community Moderators ensure that conversations are friendly, factual, and on-topic. We're here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
05-15-2021 14:10
@Odyssey13 Thank you for your assistance in this thread, really good suggestions.
@Lovechild3854 Hi there. I was able to see that you have a case with our Support team, please continue the communication with them, this to avoid confusion.
Have a good weekend.
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