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Can't remove old cell phone

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‎03-22-2019 01:52 - last edited on ‎09-08-2020 16:45 by Fitbit Moderator

‎03-22-2019 01:52 - last edited on ‎09-08-2020 16:45 by Fitbit Moderator

Tried to remove an "old" phone after upgrading to newer phone through "Manage Account".  Both phones are listed, but I want to remove the old phone. There is no option to "Remove" when I select the device while using a laptop.

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2 REPLIES 2

‎03-22-2019 14:31

‎03-22-2019 14:31

I see a "Revoke Access" option.

Also try breaking the bluetooth connection on your old phone.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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‎03-24-2019 11:13 - edited ‎03-24-2019 11:14

In response to JohnnyRow

‎03-24-2019 11:13 - edited ‎03-24-2019 11:14

@dg1890 I hope you're doing well!

 

Thank you for your inquiry. Where are trying to remove the phone from? Could you share a screenshot of this. The more information we have the better we will be able to assist you. I also want to clarify that the tracker is associated with your Fitbit account not with a particular phone although you can link their bluetooth as this helps with the syncing process.

 

@JohnnyRow thank you for your help in this thread.

 

I look forward to your reply.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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