Can't repair my Charge 3

[Spacepig10]

Hi,

Blank screen on Charge 3. Have swapped to each different clock face, no difference. Tried rebooting, doesn't work. So thought I would uninstall and reinstall, but got part way through and need to input 4 digit code off my tracker, but as screen is blank can't see this. Tracker now removed from phone & can't read tracker itself. Any ideas please?

Moderator edit: subject for clarity

[WendyB]

Welcome to the forums!

Sometimes doing the restart 3 times in a row helps.

If it does not contact support. Use the help link at the top of the forum!

Hope to see you around!

[AlejandraFitbit]

A warm welcome to the Community @Spacepig10 and @WendyB thanks for the input.

I appreciate all the efforts in trying to fix these issues by yourself. I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

Keep me posted. 

[HemantTalathi]

Hi Everyone 

the screenof my Fitbit Activity Tracker Charge 3 has gone completely blank for the past 10 days.
I have tried the 8 second reset,the 15 second reset as well as changing the clock face with no results.
Unable to sync since 26th Feb 2020.
But while charging the device , whenever i press the side button, the device vibrates.
Contacted support with no results.

I am using it for the past 15 months only. So no chance of replacement since it is beyond the warranty period of 12 months.

I am really frustrated that after spending 130$ in buying the device from US it has conked off with no solution in sight.The credibility of the products from Fitbit is @ stake here.

so how do we go about it??????

Hemant Talathi

Pune

India

[SunsetRunner]

I am having the exact same problem, I have black screen, but I can feel vibration on the tracker when attempting to reset it. I can also see the green LED underneath which senses heartrate. 

I have had my Fitbit Charge 3 for approximately 15 months, I received it as a gift.  I called Fitbit tech support, since this Fitbit is out of warranty, they offered a 40% discount for a mulberry color different model of Fitbit, or 25% discount for another Charge 3, and would not offer any better offer to try to keep me as a customer.

I have been reading many issues with this model of Fitbit, and I have my doubts that I want to spend any more money on any of these products since they seem to not last very long. So I'm going to throw my Charge 3 in the trash and look a different manufacture's fitness tracker.

[HemantTalathi]

Will be doing the same thing. Dump it into the waste paper basket.
Feeling cheated here.
After spending 130$ ( this is a big amount in India) it has become useless
in just 15 months.

Will be purchasing something which is cheaper.

Regds

Hemant Talathi

[HW2020]

Is there anyway to fix it?  Mine seems to work except the screen.  I think my LED display under the face cover stops working but battery and tracking system are still working. I can sync my Charge 3 to my IPhone app and see my progress.  

Does anyone ever try to replace the LED part under the screen cover? 

[Spacepig10]

Hi. was over a year ago now so process may have changed but i spoke to customer services at fitbit and they just sent me a new one

Sent from my iPhone

[Jang5781]

Can't repair no time steps jus black tried everything..bought at best buys going on  2x plus husband's 2x they always help us now they say cost 45 dollars just to look at watch and can't say if they can fix ..they never did that before..not sure if want to buy Fitbit again or shop at best buys. Stores so rude was always nice..

Moderator edit: personal info removed

[MONY01]

Exactly same problem i m facing.

And Just fed up to buy this worst product ever spending 14K for my charge 3

It is just gone in 13 months.

[N8tvrunner]

Exact same here in California. But charge 3 one year ago. Worked great until screen went blank. Tried 8 second and 15 second reset, no success.

i advise community not to buy Fitbit products, based on this failure.

[JD23Runs]

We have exactly this issue.  Purchased Fitbit Charge 3 in Feb 2019, used 15 months and screen is completely blank after numerous attempts to reset, following the steps here and on other forums.  Device does buzz when pressing the button, so something's happening, I just can't see what that is!

This is a terrible look for Fitbit (is it really a coincidence this is happening just outside of warranty period?!).  I would love to keep my faith in this product and company, but after reading many users experience this exact issue, it's probably time to switch to a competitor.  The lack of Fitbit moderator activity on this thread in recent months tells me they don't seem to care...

[HemantTalathi]

absolutely
fitbits customer care is non existent

[thomashrza]

Same thing here

Bought in December 2018 and by August 2020 it is still tracking but no display, no hard reset, no clock change and out of warranty so the repair and replacement was declined.

Support chat suggested the reset, then said its out of warranty, sorry.

[TaritGupta]

Hi Hemant,

Did u get any help from fitbit support ?

[WilsonFitbit]

Hello everyone. @TaritGupta Welcome to the community forums. 

I was able to see that you have reached out to our Support Team and they provided information. If you still have questions or inquiries about the outcome of your case, I recommend replying back to them. 

I also noticed that you received information in a different thread. 

See you around. 

[HemantTalathi]

Hi

Absolutely no help from Fitbit customer care people. Same standard reply. your fitbit is out of warranty so we can't do anything.

[WilsonFitbit]

@HemantTalathi Thank you very much for your reply. 

I'm sorry for any inconvenience and thank you for providing your feedback. Please note that any feedback posted in the forums is always welcome as it helps to improve our products, services and overall environment.

Please note that replacement devices are provided for products that are within the warranty period. If your original Charge 3 is no longer under warranty a discount could be an available option but some conditions and requirements should be met. For more information about our warranty policy, I recommend visiting the following link: https://www.fitbit.com/global/us/legal/returns-and-warranty. 

See you around. 

[SunsetRunner]

In giving Fitbit a few more tries, I found a replacement Charge 3 Tracker on the internet and decided to purchase it.  It worked fine for about a year. I bought replacement bands, a face protection cover, and didn't use it in any pools, always took it off when washing my hands. It started having problems with the display, having horizontal lines at the top of the screen, then eventually many horizontal lines to the point that it was hard to read.  Also, the battery drained quickly, forcing a charge daily. I got to the point that it wasn't worth using it, so I threw it in the trash.  I had purchased a Fitbit Alta for a friend who didn't need it because she already had a fitness watch, and since it was a Christmas gift returned months later, I wasn't able to get a refund so I kept it.  I decided to start using it to replace Charge 3.  I fully charged it, synced it to my account, and hoped that this would be a better experience. Well, it wasn't.  This Alta immediately would not hold a charge. I tried multiple time updating the firmware which never installed successfully. So long story short, I threw this one away too.  I decided to document my experience with Fitbit, and I'm not going to purchase another Fitbit product ever again.  I just purchased another brand fitness watch and will hope that I have better success. So long Fitbit!

[AndreaFitbit]

Thanks for getting back to us and for your comments @SunsetRunner.

We don't want to create frustration in our customers. Fitbit has been designed to provide motivation and help you to reach your daily goals to success. Please know that we provide feedback to our team based on community posts and we are always working on improving our devices and overall environment based on what you share here. Your feedback and comments are greatly appreciated.

Thank you for visiting our community.