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Can't restart my Charge 3

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‎05-29-2020 20:18 - last edited on ‎11-02-2020 09:44 by Moderator Alum

‎05-29-2020 20:18 - last edited on ‎11-02-2020 09:44 by Moderator Alum

I have followed the instructions to reset the Charge 3. Put it in the charger, plug in the other end to an active USB port. Hold the button for 8 seconds. But no smiley face. Just a Fitbit symbol and a row of numbers. All data, all screens still there. Can anyone help?

 

Yes, it is properly in the charger. 

 

 

Moderator Edit: Clarified subject

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‎11-02-2020 09:46

‎11-02-2020 09:46

It's great to see you around, @PrinceHal.

 

I would like to know if you keep having problems with your Charge 3? Please check the article: How do I restart my Fitbit device? and make sure you are following those steps.

 

I hope to hear from you soon.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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