Can't scroll on Charge 3 screen

[Newtome3]

Touch control to scroll face not working!

Moderator edit: updated subject for clarity

[psnc]

Followed your instructions as my screen was frozen as well for the first time (Christmas present). Now it’s working again and I am thrilled! Thanks so much!

[lyrebird]

Here is my story. 

I am getting the exact problem, the band syncs, turns on, but stucks on a page. In my case it is the next page after the clock face. 

I did couple tries. Reset using the charger and pressing for 20 secs, Changing the clock faces, Changing the language settings. Phone-side, it looks all normal. Band-site, nothing changes. 

I chatted with support, and was issued a replacement. I am ok with this solution. But since I am away from my home. I want to have this fixed by myself. What i tried is to empty the battery. I did this by setting a number of alarms and eventually the battery ran out.

Surprisingly, 5 secs after I connected the band to the charger, the stuck page comes back!

Emptying the charge does NOT solve this problem!!!

Moderator edit: format

[clmom913]

Thank you for the tip about using a tool. I ended up having to use a screwdriver. It took.a couple tries as I had to find just the right spot on the button to push on and then use more force than I initially thought was needed. Finally got it and it is working fine now. 

[LizzyFitbit]

Hi @psnc and @clmom913, welcome to our Community. @lyrebird, it's nice to see you around.

I'm sorry for my delayed response and thanks all of you for sharing detailed information about your Charge 3 behavior.

@psnc and @clmom913, thanks for following the suggestions from my previous post and I'm glad to hear that your devices are now working. I'm sure you'll crush your steps!

@lyrebird, thanks for taking the time to contact our Support Team, and for trying other steps to fix your device. I see where are you coming from and appreciate you for sharing your thoughts. I'm sure our team will work on your replacement so you can receive it soon and be back on track.

I'll be around if you need anything else.

[Giju52]

Solution worked, beautifully. Thank you.

[Bruntjens]

I have tried everything on here to get my fitbit to scroll and nothing has worked. I get no smiley faces, nothing. 

[Paisano43]

It is tricky to hold the so-called button down long enough while the watch is in the charger, which seems to be necessary. If this doesn’t work, call tech support.

Sent from my iPhone

[KarinP]

Time to contact customer service.

Sent from Karin Paoletti's iPhone

[LizzyFitbit]

Hi @Giju52 and @Bruntjens, I'm glad to see new faces around. @Paisano43 and @KarinP, It's great to have you around the forums. I'm sorry for my delayed response and let me continue helping you with your Charge 3.

@Giju52, thanks for letting me know that the steps worked for you!

@Bruntjens, thanks for letting me know that your Fitbit device is having this behavior. You did a good job with the troubleshooting steps! I've contacted our Support Team and it seems that they already took your case under their wings. Since they're providing you with assistance, let me advise you to continue working with them.

@Paisano43, thanks for stopping by and helping our friends!

@KarinP, just to confirm, is your Charge 3 having this behavior? If so, have you tried any troubleshooting step, such as the restart and long restart? Please confirm this with me so I can work with you on this.

Keep me posted!

[KarinP]

Lizzyfitbit: I have this problem occasionally and have been able to fix it by either resetting or by just changing the clock face. So, I’m good as long as those 2 techniques continue to work.

Sent from Karin Paoletti's iPhone

[vaishali23]

Can!t scroll my watch

[LizzyFitbit]

Hi @KarinP, thanks for getting back to me. @vaishali23, welcome on board! I'm sorry for my delayed response.

@KarinP, I appreciate your efforts while performing the two restarts methods on your Charge 3. While these steps have worked for you, please continue monitoring your device and don't hesitate to let me know if the issue persists so I can request a case for you.

@vaishali23, I'm sorry that you're having this behavior with your device. Just to confirm, have you tried restarting it and performing the long restart on your Charge 3? If not, please give it a try as this has helped others.

I'll be around, keep me posted. 

[Barb7750]

I was so frustrated!!!!  This worked on my FitBit Inspire!!!  Thank you, thank you, thank you!!!!!!!

[psnc]

Thanks so much for your help — it worked!!!! 😄

Sent from my iPhone

[LizzyFitbit]

Hi @Barb7750 and @psnc. Welcome! It's always great to see you here around the Forums.

That's fantastic news! Thanks to both of you for trying the steps posted in this thread and  I'm glad they worked on your Fitbit devices.

In case you have some spare time, I’d like to invite you to visit our Discussion Board where you will find great tips and encouragement from other members.

Happy stepping! 

[Taram2]

• Changing which charger I used for the Fitbit helped me solve the problem.

[Taram2]

• Changing which charger I used for the Fit bit helped me solve the problem.

I had been plugging the fit bit USB into my computer and I could not get the device to restart with the directions here. I switched the charger that I was using to my phone's wall charger (into which I plugged the Fit bit charging USB plug). That worked for me. I got it restarted and now I can scroll through the information on the watched again

[LizzyFitbit]

Hi @Taram2. Welcome to the forums and I'm sorry for the delayed response.

Thanks for stopping by and sharing that your Charge 3 was able to perform the restart after using your phone's wall charger. That's a great suggestion and I'm sure others will find your post very helpful when troubleshooting their trackers. Nice job!

In case you have some spare time, I’d like to invite you to visit our Discussion Board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!

See you around.

[Dhuntley]

It did help, tho I had to use a nail file to push the button for me cause my fingers couldn't reach lol.

[psnc]

Glad you got it working again! 👍🏻

Sent from my iPhone