Can't scroll on Charge 3 screen

[Newtome3]

Touch control to scroll face not working!

Moderator edit: updated subject for clarity

[MarreFitbit]

Thanks for jumping in here @Bowser-007! I'm glad to hear you're back on track. This shouldn't happen, please let me know if you continue having this inconvenience. I'll be around!

Welcome here @MichaelAcor! Thanks for trying the tips and recommendations provided, would you mind trying what @MtnGir1 just suggested?

Let me know if that does the trick!  

[Cat15]

I have tried resetting and did get a smiley face. But the scrolling still doesn’t work. This is a brand new fitbit

[MarreFitbit]

Welcome here @Cat15! Thanks for trying the restart provided in this thread, nice way to go! 

I have reached out to our support team and created a case regarding your inquiry. Someone will be reaching out to you within the next 24-72 hours with next steps. 

Point me out if there's anything else I can do for you in the meantime. 

[KYcurlyQ]

I tried the 8 second trick & got the smiley face & I tried the 15 second trick & got the blank screen. Scrolling still doesn’t work. This was a Christmas gift given to me & it only worked properly for 1.5 days. That’s unacceptable. 

[Di37]

My Fitbit, which I got for Christmas, stopped scrolling when I tried changing the clock face. I have tried both resets too and it has made no difference. Also tried changing the clock face again and that hasn’t worked. Fit bit won’t scroll or respond to taps and the screen where you turn the screen wake and notifications on and off doesn’t respond to taps either. Help please! 

[BILDSTAR]

Helaas de lange herstart werkt ook niet

.  Ik krijg steeds de melding dat ik een kaart moet kopen... 

[Bowser-007]

Kaart kopen, bedoel je dat je de fitbit eerst moet registreren en updaten via smartphone?

[BILDSTAR]

Ik heb geen idee. Hij zegt ik moet een kaart kopen en in the wallet doen.
Ik heb de lange restart gedaan en toen deed hij het weer. Vanmorgen kon ik
ook ni et scrollen maar na uit en aan doen deed hij het weer. Ik heb dit
horloge ruim twee weken en ben hier niet blij mee

[Bowser-007]

Lijkt me iets met fitbit Pay te maken 

https://help.fitbit.com/articles/en_US/Help_article/2236

Geen idee wat echter.

[Paisano43]

The 8 second restart worked to get my Charge 3 scrolling again.  OK, shouldn't happen, but I appreciate the moderators help.

[NCM_FIT]

I have the same problem with my new Charge 3.  How long should I wait for the Tracker to restart before pushing the button again?  Held for 8 seconds.  Screen went blank and hasn't come back with a smiley face yet  😞

[Paisano43]

Try holding down longer is all I can suggest.  Eight seconds worked on mine.

[Christina1234]

This worked for me!! Thank you!

[Mainer57]

I could scroll but I couldn’t tap on the face to get the steps, heart rate, calories burned, stairs climbed etc. That’s really imperative when I’m on a fitness machine like an elliptical. I tried all the resets and hard resets to no avail. Then I remembered the last issue I had was remedied by changing the clock face. It worked!  I can only say that this is weird and not acceptable for the price you pay for these gadgets. Only a month old. Frustrating!

[Boomerwalker]

It worked perfectly the first time.  Thank you so much.  I don't have to sync every hour.  

[Ilovestbernards]

I agree. Mine is new and it’s locked up on me. Was able to reset. But I was home near my cable. If it’s that big of a hassle they should fix the bug or exchange Fitbit. 

[Shelties]

Thank you so much for this info!  This solved my problem!  I was getting worried my Fitbit Charge 3 was broken!  I've only had my Fitbit for about three weeks and have enjoyed it up to the point where I could not scroll to see my displays this morning!  THANK YOU again! 

[MairtinD]

This worked and I can now scroll again. Thank you

[KarinP]

What was the fix for this? Mine started (or not responding to touch) doing this today. 

[Golfman454]

Thanks it worked for me👌🏾