Can't scroll on Charge 3 screen

[Newtome3]

Touch control to scroll face not working!

Moderator edit: updated subject for clarity

[LizzyFitbit]

Hi @Dhuntley. Welcome on board! @psnc, it's nice to see you here. I'm sorry for the delayed response.

@Dhuntley, thanks for your efforts while restarting your Charge 3. I'm glad that it worked for you and I hope you can reach all your fitness goals!

In case you have some spare time, I'd like to invite you and @psnc to visit our Discussion Board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!

See you around. 🙂

[austex2020]

This problem started 2-3 weeks back. When I try to scoll the screen - nothing happens - then when the screen lights up.. it shows to have scrolled. Then when I try to scroll forward or back.. same thing.. doesnt scroll.. screen goes blank.. when the screen is lit up (either through thebutton or wrist moving) it has scrolled to something else.

I tried the recommended method..where I connect it to USB.. press and hold the button.. the happy/smiley face comes up.

The screen works for 5 mins or so after that and then goes back to the above behavior.

The fitbit HAS NOT been dropped or used in water. Looks brand new after 12+ months.

I love the device and would like a resolution on this. Any feedback is really appreciated

[Paisano43]

Sounds like it’s time to get in touch with tech support.

Sent from my iPhone

[LizzyFitbit]

Hi @austex2020, welcome to the forums. @Paisano43, it's great to see you here and thanks for your help! I'm sorry for the delay.

@austex2020, thanks for sharing detailed information about your Charge 3's behavior as well for the troubleshooting steps tried. I understand how important is to have a working tracker with you and I've been informed that you've already a case created with our Support team. They'll continue helping you with this matter via email, keep an eye on your inbox.

See you around.

[austex2020]

Thanks Lizzy

[austex2020]

Fortunately (or unfortunately) after working properly, the fitbit stopped working after the warranty period ended.

I really hoped that fitbit would stand behind its products.

If I could post a picture here, I could show that the charge 3 looks brand new... no damaged or such.

[LizzyFitbit]

Hi @austex2020. I'm glad to see you here again and I'm sorry for the delayed response.

Thanks for keeping me updated. I understand how you're feeling about not having a working tracker and appreciate your efforts while working on this along with me and our Support team. Fitbit often reviews the Community and every feedback posted here is taken seriously as it helps us to work on our products and services, as well to improve our overall environment. While I don't have access to your case details, I'd recommend to reply back to the last email sent by our team so they can provide provide you with more information about their resolution. For any warranty-related inquiry, please check our warranty policies here.

I'll be around if you need anything else.