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Can't see data after setting up new Charge 2

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‎12-30-2019 04:05 - last edited on ‎09-08-2020 11:28 by

‎12-30-2019 04:05 - last edited on ‎09-08-2020 11:28 by

Replace fitbit charge 2. Connected but did not transfer data. Can't get sleep, steps etc on my phone

 

 

Moderator edit: updated subject for clarity

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‎12-31-2019 07:32

‎12-31-2019 07:32

@Pattie7 Welcome to the Fitbit Community! I hope you're doing well!

 

Let me help you with your missing data. Do you mean that you can't see the old data on your account? If this is the case then make sure you use the same email address when you setup the new Charge 2. If your new Charge 2 isn't syncing the data then please try these suggestions.

 

Let me know how it goes.

Alvaro | Community Moderator

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