Can’t see display when outside with Charge 3

[Mtcurtis0971]

No matter what  display brightness setting i can’t see the charge 3 display while outside.  What can be done to fix this.  My current display brightness is Normal,  that seems to be the brightest, but it’s totally useless while outside.  Help!!!

Moderator edit: updated subject for clarity

[Hels1978]

Hi I have had exactly the same issues with my Charge 3 and so as my mum we have restarted both watches but on able to see the car face in daylight this is quite frustrating sometimes I wondered if there had been an update or any solution to this problem as I can see many people struggle with this thank you.

Moderator edit: format

[WilsonFitbit]

Hello @Hels1978. Welcome to the community forums. 

I'm very sorry for the experience that you and your mum have had and thank you for taking the time to share your feedback and for the troubleshooting steps that you've followed. At this time, I'd like to let you know that there isn't an available firmware update for the Charge 3 and we currently don't have any other solutions besides the one suggested in this thread. 

In this case, my best recommendation is that you and your mum please contact our Support Team for further assistance. Note that you can contact them through chat or over the phone, but phone wait times have been a little bit longer than normal. Click here to get connected. 

Please make sure to provide a brief explanation of the inconvenience and mention the troubleshooting steps you've followed, this way they can assist you from there. 

[Pbaillie]

Why can't Fit bit take charge of this issue and update our trackers so we have a screen that can be seen in all locations. I've had the issues since an update and many others have as can be seen in the forum. 

My husband just bought a Charge 4 and has the same issue with not being able to see it outside. 

It is sad it has not been taken care of. My tracker works fine other than the screen issue. It is out of warranty  but, I really don't want to have to buy another one

[Gin-Meopham]

This has been an ongoing problem. Fitbit have done nothing to solve it. No way will I buy or recommend a Fitbit to anyone as this problem causes it to be ineffective, outweighing all it’s good points.

Sent from my iPhone

[Timkid]

I can no longer see the display on my Charge 3 even in a pitch black room.  A couple of digits in the centre of the screen are visible,  but not enough to see the time. The only way I can get information from my Charge 3 is via my connected phone.   The screen on a much older Charge 2 is fine.  Sent from my Samsung Mobile on the Telstra Mobile Network

[WilsonFitbit]

@Pbaillie, @Gin-Meopham, @Timkid Thank you very much for your reply. 

I understand how you are feeling and I appreciate the feedback provided. Since we don't have information available about a possible firmware update for the Charge 3, I'd recommend reaching out to our Support Team for further assistance. You can get in touch with them through chat or over the phone, but phone wait times have been a little bit longer than normal. 

On a side note, this thread is now closed and if you have any other questions, please post them in a new thread.