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Can't see my friend's stats

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‎02-20-2021 01:51 - last edited on ‎12-14-2022 16:06 by Fitbit Moderator

‎02-20-2021 01:51 - last edited on ‎12-14-2022 16:06 by Fitbit Moderator

One of my friends has suddenly become "unranked" and I can't see her stats. She can see mine. I've tried all the usual stuff and she says that she hasn't altered anything. Any ideas? 

 

 

Moderator Edit: Clarified subject

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5 REPLIES 5

‎02-21-2021 05:17 - last edited on ‎05-12-2025 04:57 by Fitbit Moderator

‎02-21-2021 05:17 - last edited on ‎05-12-2025 04:57 by Fitbit Moderator

Welcome to the Community, @Susie34.

Thanks for the information provided. If you can't see your friend's information, that means that her privacy settings or something on her Dashboard changed. You can try to recommend her to check her settings.

Have a good day!

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎02-22-2021 03:20

In response to AlejandraFitbit

‎02-22-2021 03:20

I've asked my friend to check her app and she says that everything is set to Friends..

 

All of my friends have now gone to "Unranked" and I can't see any of their stats. This all has happened since I did the Update last week. Is there a problem in there somewhere?

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‎02-24-2021 01:08

In response to Susie34

‎02-24-2021 01:08

So today all my friends are just a name on the list. When I tap on them I no longer see their photo or anything else. Is something being worked on at Fitbit HQ that is doing this? 

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‎08-25-2022 18:07

In response to Susie34

‎08-25-2022 18:07

Don't you loooooove how Fitbit addresses their customers' problems? This problem has been going on for years and they haven't fixed it or any of the problems their customers are having.

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‎08-25-2022 18:31 - edited ‎08-25-2022 18:50

In response to AlejandraFitbit

‎08-25-2022 18:31 - edited ‎08-25-2022 18:50

I suggest you reread the OP's post and what I'm about to say.

I spoke to a friend of mine tonight and he said he hadn't changed anything. I have 13 friends and of them, I can only see 3 of their stats. Granted, several have quit using Fitbit (can't blame them) and one is my dad and he passed away last year (BUT HE IS DEAD, HOW DID HIS SETTINGS CHANGE?!!!) Just a few weeks ago he was ranked. This is ridiculous. It's almost like you didn't even bother to read OP's post. You are just going by cue cards or something. Can we get some premier or tier 2 technical support or something in here? This is unacceptable. I've bit a Fitbit customer since the Charge 2 and y'all have been seriously going downhill over the years.

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