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Can't see my information in new phone

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‎01-11-2020 07:27 - last edited on ‎09-24-2020 19:06 by

‎01-11-2020 07:27 - last edited on ‎09-24-2020 19:06 by

I've had a Fitbit for 5 years. I just received a replacement iPhone and the daily Fitbit data isn't showing up. The only daily data I can see is from the date of the replacement iPhone turning on. I am able to see the lifetime steps, but not anything else.

 

 

Moderator edit: subject for clarity

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3 REPLIES 3

‎01-12-2020 04:02

‎01-12-2020 04:02

A warm welcome to the Community, @sbarker250.

 

Did you make sure to enter to your account? Is your tracker syncing? If the issue is directly with syncing, I recommend following the instructions in the help article: Why won't my Fitbit device sync?.

 

I hope to hear from you soon. 🙂

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎01-15-2020 21:20

In response to AlejandraFitbit

‎01-15-2020 21:20

Fitbit is able to track and sync since I got the new phone (about one week). But all of the data from the last three years is missing, then there is a three month stretch of data, then blank again. 

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‎01-15-2020 21:40

In response to sbarker250

‎01-15-2020 21:40

Did you use the same email from you account before??

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

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