Can't set up Fitbit Pay on my Charge 3

[CheekyOldSnail]

I just opened my charge 3 and cannot figure out how to change the pin or add Fitbit pay. All of the instructions don’t match up with my Fitbit app, which was updated yesterday. There is no “wallet” icon anywhere 

anyone had luck with this?

Moderator edit: updated subject for clarity

[MarreFitbit · Accepted solution]

Hi there @CheekyOldSnail, welcome to the Community Forums. Thanks for the details provided about setting up Fitbit Pay on your Charge 3.

I've seen you contacted our Support Team after posting here. It seems that they have helped you with this and explained the reason why you couldn't add Fitbit Pay.

For more detailed information about this feature, see: What should I know about Fitbit Pay?

Let know if you have any questions present, I'll be around.

[JZum]

I don’t see the tile either. Yes, I have the Special Ed. I’ve installed and uninstalled my app. Didn’t work. 

Any other solutions? 

[MarreFitbit]

Hello there @JZum, thanks for jumping in here. I appreciate the time you've taken in troubleshooting this situation prior to contacting us. 

However, I'd like to confirm that your Charge 3 is Special Edition by removing the bottom band and look for "Fitbit Pay" printed on the end of the tracker. You can also send me a photo of it so I can double check yours is Special Editon. If so, I can forward your situation to our Support Team in order for them to address it. 

Let me know the outcome, I'll be around.