Can't set up MobileTrack on Charge 3

[Shdz69]

I'm trying to set up mobile track in the app. I do not see that as an option in set up device. I have a Charge 3 and I want mobile track in case I leave it at home or the battery is dead.

Moderator edit: updated subject for clarity

[WavyDavey]

Hi @Shdz69,

It's not actually a device setup. The article below will step you through setting up Mobile Track.

https://help.fitbit.com/articles/en_US/Help_article/1875

[Shdz69]

Thanks for responding. What I'm reading still says to go to set up new
device... which I understand Mobile track is not actually a device. I don't
get Mobile track as an option.
Any suggestions?
Thanks again for your help

[WavyDavey]

I think you're supposed to select the option " "No Fitbit Yet?" Is it not there?

[MarreFitbit]

Hi there @Shdz69, welcome to the Community Forums. Thanks for already following the directions to set up MobileTrack on your Charge 3.

While reading your post I was wondering if your mobile phone is included in the list of supported device for MobileTrack? For the latest list of devices that support MobileTrack, visit fitbit.com/devices. Fitbit frequently adds support for new devices, so if yours isn't listed check back soon. 

In addition, I'd like to ask if you did follow the steps provided in the help article: Why can't I set up my Fitbit device?

If you're not sure if your mobile phone supports MobileTrack, please provide me with the model of it so I can find the information for you. 

 As recommended by @WavyDavey, take a look at the help article: How do I use Fitbit MobileTrack?

Give this a go and let me know the outcome. 

[Shdz69]

Hello,
I confirmed that my phone is supported for mobile track. When I go to set
up new device I only get actual hardware. There is no mobile track option.
Since my charge 3 is connected I can not say I do not have a device. Any
other suggestions?
Thanks so much for the help!

[MarreFitbit · Accepted solution]

You're very welcome @Shdz69.

In addition to a Fitbit watch or tracker, you can use MobileTrack to track your activity if you have an iPhone or Windows 10 phone. If you use an Android phone, you can't use MobileTrack in addition to a Fitbit device. 

Let me know if you have any further questions. 

[Shdz69]

Thank you @MarreFitbit! I have an android phone. Now I know why it doesn't
work.
Thanks again!

[MarreFitbit]

You're very welcome @Shdz69! 😉

 I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!

[KakeRdeTh]

I have and Android phone and no tracker.  I have the same exact symptoms at the OP.  No where in the app can I find Mobile Track.  I've tried all steps in this thread.  Suggestions?

[Shdz69]

Apparently you can't do it with an android at all. That's the response I
got in the end. Hope that helps.

[LZeeW]

@KakeRdeTh   Several years ago you could set up MobileTrack with an Android.  I might have the details wrong, but I believe Android made a change in something called a motion co-processor for its phones.  Ever since then, Android phones do not support MobileTrack.

[MarreFitbit]

Hi @KakeRdeTh, welcome on board. Thanks for letting me know that you have no trackers paired. 

For the latest list of devices that support MobileTrack, visit fitbit.com/devices. Fitbit frequently adds support for new devices, so if yours isn't listed check back soon. 

You can also provide me with the model of your phone and I can look up for it in the list. 

Thanks for your help @LZeeW and @Shdz69. 😉

I'll be around, keep me posted.

[bp22_ca]

Honestly Fitbit is just lazy. My OnePlus 5T had mobiletrack installed and it worked but supposedly wouldn't sync because I had a tracker at the time yet they could figure out how to have a tracker and mobiletrack on apple?. If Google fit can track just fine and a samsung S8 is Fitbit compatible my phone is compatible, it uses the identical chipset and like I said it works. My One finally died and they have so many issues with current devices I won't be buying a new Fitbit for a while. I was waiting for a Charge 4 or to see if they improved the Charge 3 but it seems they haven't. I still need something non wrist based like many customers which Fitbit has basically abandoned after cancelling the One. 

Give me a Charge 4 with a clip option that knows when it is in the clip and has the option of auto disabling the heart rate monitor and I would buy it day one. 

[VictorE]

@MarreFitbit You wrote that you can't add MobileTrack on Android if you already have a Fitbit tracker, is this still true?