Can't set-up my Charge 3

[Mengsa]

I have problems setting up my charge 3 .nothing seems to work. 

I set up my device and it says it found my tracker. And it tries to connect andere then it stops....

It wants tot restart my bluetooth .that doesn't help . if I go to bluetooth settings on my phone it says it can't connect with charge 3 beceause of wrong pincode .

What do I need to do?

[seantnash]

First of all a few questions.

Have you used a Fitbit previously with your phone or is this your first Fitbit?

What does the screen of the Fitbit Charge 3 currently show?

Did the Fitbit display a pin for you to input into your phone when asked to pair?

[Mengsa]

The answers to your questions

I had an surge before. I removed it from the app.

The Fitbit does work. I have managed tot go trough the proces once. But
then the Fitbit worked, but it wouldn't sync. So I tried to install the new
firmware. And then the problems really started

I put in twice a pincode. But now IT doesn't show that anymore

[seantnash]

Okay try these two steps:

1) Ensure all Fitbit devices (including the Charge 3) are removed from your device's bluetooth devices list and then restart your device

2) On the Fitbit Charge 3 in your account on the app (ID Card style icon in the top right of the app) make sure that "All Day Sync" is turned on

[Mengsa]

I already tried this.

But met charge 3 won't even come up in my bluetooth list, beceause it won't
connect.

And I can't set it tot alle day sync beceause I removed the charge 3 from
my account. In the hope I could install alle from fresh

[seantnash]

Okay have you tried force quitting the Fitbit app then doing a reset of the Charge 3 (putting it in the charger and holding the left “button” for around 8 seconds until a smiley face appears). Then going into the app and adding a new device?

[Mengsa]

It still hangs on that it can find my fitbit. But then not go further. Then
it says it has problems with bluetooth. It wants to restart the bluetooth.

I alsof removed all network settings on my telephone. But didn't help either

[seantnash]

Oh just thought of something else that might be worth a try. If you go in to the settings on your Charge 3 then about then choose clear user data. Then try to set it up.

If that still doesn’t work it might be worth contacting Fitbit Support.

[Mengsa]

Thanks for your help. Unfortanaly it doesn't work. I Will take contact with
the Fitbit support

[accexl2018]

I've been having all of the same issues that the OP has reported and, like him, I had tried all of the suggestions without success.  I have connected successfully a couple of times (how I did it is a mystery), but the connection eventually dropped for unknown reasons and duplicating the steps that I used successfully was no longer successful.  After managing to connect this morning (a painful multi hour process... how I did it is still a mystery), a few questions about what I may have done differently came to me.  If seantnash or anyone else can provide some clarity, it would be appreciated.

1. Does the connection process take care of pairing the Charge with Bluetooth on your phone?  Or do I have to take the step of going to the BT screen on my phone, searching for the Charge and manually pairing it?  It seems to me that the time I was successful, I hadn't manually paired it.  (For the record, the manual pairing process failed time after time as well).
2. I had a rare successful attempt to connect after many failed attempts a few days ago.  The next day I found that my phone suddenly started going through a full battery charge in 2 or 3 hours, as opposed to lasting an entire day.  The only change I had made phone-wise was to connect it to the Charge.  Then I read in another message thread that the All-Day Sync could cause rapid battery drain on the phone.  Does anyone know if that's a known problem?
   
   For the record, I turned All-Day Sync off after I experienced the rapid battery discharge on my phone.  After doing so, my battery life returned to normal (usually all day with normal use).  
3. I also noted that in one of the replies above, it was stated that you should turn on All-Day Sync when you're going to try to apply the update.  My understanding is that the only downside to turning off All-Day Sync is that you have to manually start syncing, whereas the syncing will happen automatically with All-Day Sync turned on.  Am I correct in my understanding regarding how the sync process will differ with All-Day Sync on vs. with it off?  I'd like to know if there are any other downsides to leaving it off, since I plan to do so since the battery life problem on my phone seems to be connected with leaving it on.  And why is it suggested that you must have All-Day Sync on to successfully perform the update?
   
   

Again, I'd appreciate any clarity that anyone can provide.  Thanks!

[seantnash]

The Fitbit should handle the Bluetooth pairing when you first set it up via the app. You should not need to manually pair it via the Bluetooth settings on your device.

All Day Sync should not be depleting your device’s battery so quickly. There is a chance that this has been caused by you trying to get your Fitbit Charge 3 to work correctly rather than All Day Sync in itself.

Additionally, I read on a post by one of the moderators, that All Day Sync needs to be turned on for some devices to successfully communicate with the Fitbit Charge 3 - especially with things like notifications.

If you have been manually pairing your Fitbit Charge 3 through your device’s settings this may cause problems going forward. If it was me I would now take the following steps (can’t  guarantee they will work but as you’re struggling to sync I don’t think things will get any worse):

1) Remove the Fitbit Charge 3 (and any other Fitbit devices) from the Fitbit app and force quit the app. To remove a device click on your account (ID badge style icon in top right) then click on the device and scroll down to the remove option.

2) On your device go in to the Bluetooth settings and “forget” / delete any Fitbit connections that are listed

3) Turn off your device

4) On your Fitbit Charge 3 go to settings > about > clear user data

5) Restart your Fitbit Charge 3 by plugging it into the charger and holding the left side “button” for at least 8 seconds until a smiley face appears. Leave the Fitbit in the charger. 

6) Turn on your device

7) Open the Fitbit app and go through the new device set up

I can’t remember at which point it asks if you want to turn All Day Sync on but do so when it gives you the option.

Hopefully this will get your Fitbit Charge 3 working as it should. Good luck and please let us know @accexl2018

[Mengsa]

After many Horus it works!

We had to resete all the network options On the phone (WiFi and Bluetooth). And then forget everything On the fitbit himself.

And then it finally worked. Hopefully al problems are now over

Verstuurd vanaf mijn iPad

[MarreFitbit]

Welcome on board @Mengsa! I'm glad to hear that you were able to set up your Charge 3. Thanks for sharing the steps that worked for you. 

If case someone else who jumps in here is coming across with the same situation, I'd recommend checking: Why can't I set up my Fitbit device?

Thanks a lot for your tips and recommendations guys @accexl2018 and @seantnash, you rock! 

If there's any questions present, let me know.

[Mengsa]

After one day all the problems started over again. The fitbit couldn't sync with my phone. After so much frustration in 1 week I decided to return the fitbit charge 3 😞

I couldn't  imagne when I decided to buy the charge 3 to have so many problems. I have a moto 5gs plus, but it is not on the list of supported diveces.

Maybe I need to buy the charge 2 instead, but I'm not confidenced that it will work ;(

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[accexl2018]

Thanks for the updated information.  I think I'll turn on All Day Sync when I have to pair, but turn it off afterwards.  As I stated earlier, the charge on my phone plummeted after I started using the Charge 3, so based on some other advice I had read, I decided to turn it off All Day Sync after pairing.  Subsequently, the battery life on my phone returned to normal.

And (knock on wood), the Charge 3 has remained paired to the phone for a couple of weeks now.

Again, thanks for your help.

[David-box]

I have no idea how to set up my device Fitbit charge 3 can any one help please 

[jeffwynnusgs]

I restarted my Galaxy 9 S phone, restarted the Charge 3, restarted Bluetooth. The Fitbit app kept kicking me out. FINALLY I updated my Fitbit app and the Charge 3 paired, and is now updating the firmware... a LOOOOONG process. 

[DramaQueenDiva]

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@David-box wrote:

I have no idea how to set up my device Fitbit charge 3 can any one help please 

---

I'm in the process of setting up my Charge 3 as well, but I've done the setup process many times.  What OS are you using and are you using a computer or phone?

Here is the basic process:

1.) I always go into the device's Bluetooth and pair the Fitbit device first, this will save time in the first part of the setup process.  However, you don't need to do this just yet (you will in Step 3).  Whenever you decide to do this, please make sure all other Bluetooths are off and any other Bluetooth enabled devices are moved or turned off.

2.) Since you already have a Fitbit account activated (you need one to post to the Forums), you don't need to set one up once you download the app.  By the way, if you haven't done so already, download the Fitbit app (free).  Then log into your account.

3.) In the app, you will see a credit card icon on the main page.  This is your Account Settings.  Tap it and then select "Add New Device", then "Charge 3".  This is the part where you will need to turn your Bluetooth on and have the device added to your Bluetooth on your phone/computer.  The app will then search for your device.  Once it says "Found It" you will get onscreen instructions (numbers and whatnot) that will appear on your tracker and need to be typed in to your phone.  Please do so as requested.

4.) Since mine isn't set up, I don't know if the Charge 3 will require you to set up an internet connection.  If it does, this will be the point in the setup process in which you will be required to set it up via the app.  It's usually your network name and password, then that's it.

5.) Once that step is complete, you may need to do firmware updates.  This will be the point in which you will need to do this.  These updates don't need to be done in the setup process, but I always do them at this point.  You will be given the option of updating via Bluetooth or WiFi.  Choose which one you want to do and keep your tracker nearby on the charger.  This can take several min., which may eat up your battery.

[Mengsa]

I all ready send my fitbit charge 3 back 😞 hopefully your steps work. For me it worked For a day, and then all the problems started over again

Verstuurd vanaf mijn iPad

[Barbarahn]

This worked, going to settings and clearing user data.  I also rebooted the device from the same, "settings, about" location.  I was then able to re-add the Charge 3 to the fitbit app.  And it synced.  I don't know how long this will last but I've been fighting with this all day!  (My husband's Charge 3.)  He just told me today that it hasn't been syncing since January 1.  He got this for Christmas so just like many others, it worked for about a week and then quit syncing.